How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at New Castle Correctional Facility.

Sending Photos and Postcards

A great way to send love and support to a loved one at New Castle Correctional Facility is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of New Castle Correctional Facility.

Frequently asked questions about New Castle Correctional Facility

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by New Castle Correctional Facility.

2. How much does it cost to send a message to New Castle Correctional Facility?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at New Castle Correctional Facility?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at New Castle Correctional Facility. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at New Castle Correctional Facility. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of New Castle Correctional Facility?

   Mailing address:

   New Castle Correctional Facility
   1000 Van Nuys Rd
   New Castle, IN 47362
   Phone: (765) 593-0111

   Business hours:

   • Monday: 8:30 AM – 3:00 PM
   • Tuesday: 8:30 AM – 3:00 PM
   • Wednesday: 8:30 AM – 3:00 PM
   • Thursday: 8:30 AM – 3:00 PM
   • Friday: 8:30 AM – 3:00 PM
   • Saturday: 8:30 AM – 3:00 PM
   • Sunday: 8:30 AM – 3:00 PM

5. What are the visiting hours at New Castle Correctional Facility?

   Visiting hours at New Castle Correctional Facility vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (765) 593-0111 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to New Castle Correctional Facility?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with New Castle Correctional Facility for their specific mail policies.

7. How do I send money to an inmate at New Castle Correctional Facility?

   You can send money to an inmate at New Castle Correctional Facility through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at New Castle Correctional Facility?

   Many facilities now offer video visitation as an alternative to in-person visits. At New Castle Correctional Facility, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at New Castle Correctional Facility?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact New Castle Correctional Facility for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at New Castle Correctional Facility, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

Personal transformation begins with opportunity, and the comprehensive services at New Castle Correctional Facility typically center on equipping inmates with practical skills and knowledge for successful reintegration. The facility's approach to rehabilitation emphasizes building both technical competencies and personal resilience through structured programming. This development-focused philosophy recognizes that meaningful change often occurs when individuals have access to diverse pathways for growth and self-improvement.

Educational services form a cornerstone of the facility's offerings, with programs that may provide inmates opportunities to complete their high school equivalency or pursue higher learning through college correspondence courses. These academic pathways allow participants to build foundational knowledge while developing critical thinking skills essential for future success. Also available are vocational training services that typically focus on marketable trades and technical skills, preparing inmates for employment opportunities upon release through hands-on instruction and certification programs.

Support services complement the educational and vocational components by addressing personal development from multiple angles. Faith-based programs often provide spiritual guidance and community connection for those seeking this form of support during their incarceration. Also offered may be building maintenance training, which combines practical skill development with facility operations, giving inmates valuable experience in essential trades. Creative writing services typically encourage self-expression and communication skills, allowing participants to explore personal reflection while developing literacy and artistic abilities that contribute to overall rehabilitation goals.

Daily Life & Visitation

Behind the security perimeter of New Castle Correctional Facility, inmates navigate a highly structured environment where every aspect of daily life follows established routines. Inmates now wake to scheduled counts and meal times that anchor their days, with activities typically beginning in the early morning hours. The facility regularly maintains order through consistent scheduling, as inmates move between housing units, dining areas, and program locations according to predetermined timeframes. Security procedures generally involve multiple daily counts and controlled movement between different areas of the facility.

Living accommodations at the facility typically consist of shared cells or dormitory-style housing units, where inmates adapt to limited personal space and communal living arrangements. Each housing area usually provides basic amenities including beds, storage areas, and shared bathroom facilities. Inmates generally receive three meals daily in designated dining areas, with menu options that meet basic nutritional requirements. However, many inmates also rely on commissary purchases to supplement their meals and obtain personal items like hygiene products, snacks, and writing materials. The facility's commissary system typically operates on a scheduled basis, allowing inmates to make purchases using funds from their institutional accounts.

Also important to daily life are the various programs and activities that provide structure and opportunities for personal development. Work assignments may include facility maintenance, kitchen duties, laundry services, or other institutional operations that help inmates develop job skills while contributing to facility operations. Recreation time usually includes access to outdoor yards, gymnasium facilities, and organized sports activities when weather and security conditions permit. Inmates typically have opportunities for family contact through scheduled visitation periods and telephone privileges, though these communications generally operate under specific guidelines and time restrictions. Educational programs and counseling services often provide additional structure to inmates' weekly schedules, helping them work toward personal goals during their incarceration.