New Castle Correctional Facility
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Guides for This Facility
How housing-unit case managers at New Castle help prepare your loved one for release
If your loved one is at New Castle Correctional Facility (NCCF), the housing-unit case manager plays a central role in day-to-day reentry planning. Here's what that role covers and how you can follow up.
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Education at New Castle: Ivy Tech partnership, HSE, vocational and Logistics IET
Education is one of the most practical ways your loved one can spend time at New Castle Correctional Facility (NCCF). Here's what's been reported about the Ivy Tech partnership, high school equivalency progress, vocational options (including a Logistics IET), and student scholarships.
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How to report concerns or file a grievance about treatment at GEO facilities (what families should know)
If you're worried about how a loved one is being treated at a GEO-run facility, you have options. GEO policy outlines both informal and formal grievance routes, plus a confidential hotline—so you can pick whichever approach feels safest.
Read GuideAt a Glance
Contact Info
- The facility contact record includes the street address and the facility’s main telephone and fax numbers.
- GEO operates a confidential, anonymous, toll‑free hotline that is available 24/7 in multiple languages.
- The GEO hotline program includes an anti‑retaliation policy to protect people who report concerns.
Facility Info
- NCCF's inmate capacity is 3,196 and the facility reports housing nearly 3,200 inmates with almost 700 staff.
- GEO Group operates New Castle Correctional Facility under contract with the Indiana Department of Correction; GEO began operating NCCF after the contract was finalized in September 2005.
- NCCF is the only facility in Indiana that offers the INSOMM sex‑offender program, which state law requires sex offenders to complete as part of their sentence.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Contact
To reach New Castle Correctional Facility, check the facility contact record for the street address and main telephone and fax numbers. GEO runs a confidential, anonymous, toll-free hotline for safety concerns or complaints—it's available 24/7, offers multilingual support, and includes anti-retaliation protections. For non-emergency questions, you'll get faster help by contacting the right office directly: records, visitation, medical, or billing. Records and public-information requests typically require a specific form and can often be submitted in person, by mail, email, or online. If someone is in immediate danger, call 911.
Facility Info
New Castle Correctional Facility (NCCF) is a large Indiana prison with a stated capacity of 3,196—reportedly housing nearly 3,200 inmates with a staff of almost 700. GEO Group operates the facility under contract with the Indiana Department of Correction. The campus includes an administration building, program services building, recreation building, and 13 housing buildings. Each housing unit has a case manager who helps prepare offenders for reentry. Programming includes PLUS reentry, Thinking for a Change 4.0, InsideOut Dad, and AA/NA groups. NCCF is the only Indiana facility offering INSOMM, the state-required sex-offender program. Education and job training are a major focus—Ivy Tech runs a large correctional education program with HSE and vocational tracks, scholarships, and plans to expand IET offerings. GEO also emphasizes accreditation, training, grievance procedures, and reentry supports through GEO Reentry resources.
Read full guideCommon Questions
How do I report abuse or staff misconduct at New Castle Correctional Facility?
GEO's confidential, anonymous, toll-free hotline is available 24/7 and supports multiple languages. The program includes anti-retaliation protections for people who make reports.
Contact InfoWhere can I find New Castle Correctional Facility’s street address and main phone/fax?
The facility contact record lists New Castle Correctional Facility's street address, main telephone number, and fax number.
Contact InfoWho should I contact for records, visitation, or billing questions at the facility?
You'll get faster responses by contacting the right department directly—records, visitation, medical, or billing. Records and public-information requests often require a specific form and may be accepted in person, by mail, email, or online.
Contact InfoWhat is INSOMM at New Castle and who must complete it?
INSOMM is the Indiana Sex Offender Monitoring and Management program offered at New Castle Correctional Facility. State law requires sex offenders to complete INSOMM as part of their sentence.
Facility InfoHow does New Castle support reentry and education for inmates?
Each housing unit has a case manager who helps prepare offenders for reentry, and NCCF uses the PLUS program for reentry planning. Programs include Thinking for a Change 4.0, InsideOut Dad, AA/NA groups, and a large Ivy Tech education program offering HSE and vocational outcomes plus scholarships. GEO also provides reentry resources through GEO Reentry.
Facility InfoHow can families raise concerns or file a grievance about treatment at New Castle?
GEO facilities, including NCCF, use formal and informal grievance procedures communicated at admission. These include drop boxes and options for informal discussion with facility leadership. GEO's Quality Control Program and Global Human Rights Policy set expectations for reporting and review—check admissions materials and GEO resources for next steps.
Facility InfoMore Guides
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Did You Know?
Here's the essential contact information for New Castle Correctional Facility in Indiana — the street address, phone number, and fax number you'll need to reach them directly.
This guide is based on feedback from 97 families and official facility documentation. Learn how we verify