How housing-unit case managers at New Castle help prepare your loved one for release
If your loved one is at New Castle Correctional Facility (NCCF), the housing-unit case manager plays a central role in day-to-day reentry planning. Here's what that role covers and how you can follow up.
Each housing unit at NCCF has its own assigned case manager. This isn't just someone who handles release paperwork - they work directly with people in their unit to help them prepare for life after release.
Note: Reentry preparation at NCCF is part of the case manager’s ongoing, day-to-day work in the housing unit - not something that only happens right before release.
Housing-unit case managers act as a liaison between inmates and the outside world. They help connect what's happening inside the facility with what needs to be lined up for release. A big part of this? Helping with the housing search - one of the most critical pieces of successful reentry.
Case managers also handle day-to-day issues within the housing unit. Resolving these problems clears the path for reentry planning to move forward.
Note: Case managers can help with things like acting as a liaison or supporting a housing search, but what's possible depends on the situation. Ask what options apply to your loved one right now.
Since each housing unit has its own case manager, the housing unit is your starting point when trying to reach the right person. Be specific about what you're asking and which unit it relates to - unit-level issues and reentry needs flow through that channel.
Tip: When you reach out, be ready to share your loved one’s name and housing unit, plus the exact issue you’re trying to solve - case managers handle unit-level problems and reentry support, so details help.
To follow up on reentry planning, contact the facility and ask to coordinate with the case manager for your loved one's housing unit. They're the most direct resource for questions about what's being worked on and what comes next.
- ✓ Have your loved one’s name and housing unit ready before you call
- ✓ Ask how to coordinate with the housing-unit case manager (or the right contact for reentry planning)
- ✓ Ask what help is available for reentry preparation right now, including whether housing assistance is part of the process
- ✓ If you’re trying to solve a specific problem in the unit, describe it clearly and ask what the next step is
- ✓ Ask what the best method is for follow-up and when you should check back
Find an Inmate at New Castle Correctional Facility
Search for a loved one and send messages and photos in minutes.
