New Hanover County Detention, NC

New Hanover County Detention requires appointments for all visits. Hours are listed daily from 1:00 PM to 9:00 PM, and visits typically last 45 minutes. You'll need approved photo identification to enter. Guest limits vary by housing unit: some postings allow up to two adult guests per visit, while units Q, R, and T are limited to one visitor due to smaller rooms. Weekly visit allowances also differ between facility documents. One source allows two visits per week; another references one visit per week (effective Monday, June 14). Before you go, confirm you're on the inmate's approved visitor list and check the current schedule and limits on the facility's official visitation page.

Communication at New Hanover County Detention runs through third-party vendors, so you'll manage phone calls, video, and messages in the vendor's app or web portal rather than through the facility directly. Start by creating an account with the approved communications vendor. Once signed in, you can set up phone, messaging, and video options. Add funds through the vendor portal so the person in custody can place calls or use paid tablet features. Video visits are scheduled (or started on-demand) through the vendor platform, and both you and the incarcerated person typically need approval in the vendor system first. Digital messages arrive through the vendor's secure system or as digitized tablet mail. For the First Choice Program, contact the facility separately.

New Hanover County Detention accepts mailed money orders made payable to New Hanover County. Write the incarcerated person's name in the memo line so the funds post to the correct account. For in-person cash deposits, use the automated kiosk in the front lobby. Online deposits go through McDaniel Supply Company's jailpackstore.com, where you can create an account and add funds to an inmate's commissary or trust account. While a payment processes, the site advises against hitting the back button or closing your browser. Using the exact booked name (and any required inmate or account number) helps avoid delays.