How to Contact an Inmate at New Hanover County Detention, NC (NC)
Trying to reach someone at New Hanover County Detention? Start with the verified resources below to confirm custody status and handle program requests.
First, confirm basic custody details. North Carolina has an automated statewide inmate information line that provides sentence information and projected release dates. Call 877-627-2826 (877-NCSAVAN).
If you're reaching out about the First Choice Program specifically, skip the general jail lines. Contact Sergeant J. Hess at jahess@nhcgov.com or 910-798-4239 to schedule participation. There's a "First Contact Form" (PDF) available, so be ready to complete it if asked.
Steps to Follow
- ✓ Call 877-627-2826 (877-NCSAVAN) to get automated statewide inmate information, including sentence details and a projected release date.
- ✓ If you’re trying to arrange participation in the First Choice Program, contact Sergeant J. Hess at jahess@nhcgov.com or 910-798-4239.
- ✓ If the First Contact Form (PDF) is required, complete it and have it ready to submit the way the program instructs (email or other method).
Note: This guide only covers verified contact details: the statewide automated information line and the First Choice Program contact. For visitation scheduling, phone or video call providers, mail rules, and fees, contact the facility directly.
When you call the automated line (877-NCSAVAN), treat what you hear as a starting point. Write down the date and time you called, plus the details provided (sentence information, projected release date). If the system gives you any reference or confirmation number, save it with your notes.
For the First Choice Program, confirm practical details directly with Sergeant J. Hess. Ask whether the First Contact Form is required, where to submit it, how long processing takes, and what documentation you need. Getting these answers upfront saves you back-and-forth later.
- Call the statewide automated line (877-627-2826 / 877-NCSAVAN). Record the sentence information and projected release date, along with the date and time of your call.
- Reach out about the First Choice Program if that’s your goal. Email jahess@nhcgov.com or call 910-798-4239, and ask whether you need to complete the First Contact Form (PDF) and how to submit it.
- Confirm all other contact options directly with the detention facility. Ask what’s allowed for phone calls, video visits, in-person visits, mail, and any scheduling rules or fees, since those details are not covered by the verified claims here.
Tip: If you need official confirmation for court, work, or travel planning, ask for the relevant details in writing or request the facility’s policy reference when you speak with staff.
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