Three Ways to Send Money to an Inmate at New Hanover County Detention
Getting money onto someone's account shouldn't be a guessing game. New Hanover County Detention offers three options: online deposits through McDaniel Supply (jailpackstore), mailed money orders (with specific wording requirements), and cash deposits at the lobby kiosk.
New Hanover County Detention uses the McDaniel Supply Company website (jailpackstore) for online deposits. Create an account, select the facility, then choose the person you're sending funds to. Need money on an account fast? This is your best bet - no mailing, no trip to the building.
Tip: Before you submit an online deposit, check the vendor’s site for any fees and expected processing times so you know what to expect.
Sending a money order by mail? The wording matters. Make it payable to "New Hanover County" and write the inmate's name in the memo line. Get either detail wrong, and the money order goes into the inmate's property instead of their commissary account - which can delay or completely prevent them from using it.
- ✓ Make the money order payable to New Hanover County
- ✓ Write the inmate’s name in the memo section
- ✓ Address your envelope clearly so it’s routed to the inmate (double-check your formatting before you mail it)
Want to deposit cash in person? Head to the automated kiosk in the front lobby. That's the facility's method for cash deposits - plan to use it.
The most common mistake with mailed money orders is a small detail that causes big delays: the payee isn't written as "New Hanover County," or the inmate's name is missing from the memo line. When that happens, the money order ends up in the inmate's property instead of their commissary account. For online deposits, don't rush through checkout. Follow the McDaniel Supply (jailpackstore) instructions carefully, and check their site for fees and processing times before you submit.
Quick reminders: Put the inmate’s name on any payment, make money orders payable to New Hanover County, use the front-lobby kiosk for cash, and review the vendor’s policies for online deposit fees and timing.
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