Three Ways to Send Money to Someone at New Hanover County Detention
You have three main options for putting money on someone's account at New Hanover County Detention: deposit cash at the lobby kiosk, mail a money order, or use the online vendor site (jailpackstore.com). The details matter—especially how you fill out a money order and handle the vendor checkout—so funds get credited correctly without delays.
Three options for sending money to someone at New Hanover County Detention: deposit cash through the automated kiosk in the front lobby, mail a money order, or use the county's linked vendor site (jailpackstore.com). Small mistakes can slow things down - leaving the incarcerated person's name off a money order, or closing your browser mid-transaction online. Get the details right, and the funds land where they should.
To deposit cash, head to the automated kiosk in the facility's front lobby. That's the only approved way to put cash directly into an inmate's account.
- ✓ Bring cash for the deposit (use the kiosk in the front lobby)
- ✓ Have the inmate’s name and ID number ready so you select the correct person
- ✓ Keep your kiosk receipt in case you need to track or confirm the deposit later
Mailing a money order? Make it payable to New Hanover County - that exact payee is required.
Write the inmate's full name in the memo section. Staff use this to credit the funds to the right person.
- Make the money order payable to New Hanover County - this is required for mailed deposits.
- Write the inmate’s name (and ID number if you have it) in the memo section - it helps ensure the money is credited correctly.
- Mail the money order to the facility using the jail’s approved mailing address - use the address provided by the detention facility.
- Keep your money order receipt - it’s your proof of purchase and can help if you need to follow up.
The county links to McDaniel Supply Company's jailpackstore.com for online deposits. If you'd rather skip the trip or the mail, this is the vendor to use.
Create an account on jailpackstore.com, then log in to make a deposit. Have the inmate's identifying details ready before you start - stopping mid-transaction to look something up can cause problems.
Note: During processing, the site warns you not to hit back or close your browser. The request can take several minutes to complete.
- ✓ Create an account (or log in) on jailpackstore.com before you try to deposit
- ✓ Have the inmate’s name and ID number ready so you select the correct person
- ✓ When the site is processing, don’t hit back or close the browser - give it time to finish
- ✓ Save your confirmation or receipt after the deposit goes through
Common pitfalls: A money order without the inmate's name in the memo may not get credited correctly. On jailpackstore.com, don't hit back or close your browser during the "processing" screen - it can take several minutes. And don't bring packages, books, magazines, or other items to hand over during a visit; the facility won't accept them from visitors.
- ✓ Pick your method: lobby kiosk (cash), mailed money order, or jailpackstore.com
- ✓ For money orders: make it payable to New Hanover County
- ✓ For money orders: write the inmate’s name in the memo section (add the ID number if you have it)
- ✓ For cash: use the automated kiosk in the facility’s front lobby
- ✓ For online deposits: create an account or log in on jailpackstore.com
- ✓ For online deposits: don’t hit back or close the browser while it’s processing
- ✓ Keep every receipt or confirmation number until you’re sure the funds posted
Find an Inmate at New Hanover County Detention, NC
Search for a loved one and send messages and photos in minutes.
