Penmate Inmate Support Guides
Sending Money

Three Ways to Send Money to Someone at New Hanover County Detention

Need to send money to someone at New Hanover County Detention? You have three options: cash at the lobby kiosk, a mailed money order, or an online deposit through jailpackstore.com.

• 2 min read Verified from official sources

Cash deposits at New Hanover County Detention go through the automated kiosk in the front lobby. You can't mail cash or hand it to staff. The kiosk credits the funds directly to the person's account.

Tip: Have cash? Head to the front-lobby kiosk. That's the only way to deposit cash at this facility.

Prefer to mail funds? Send a money order made payable to New Hanover County.

Write the inmate's name in the memo section. This helps staff match the money order to the correct account.

Note: If you skip these steps (payable to New Hanover County, inmate's name in the memo), the money order may end up in the inmate's property instead of their account.

For online deposits, New Hanover County directs families to jailpackstore.com, run by McDaniel Supply Company.

Create an account (or log in if you have one) and follow the prompts to deposit funds.

One heads-up: the site warns you not to hit back or close your browser during processing. It can take several minutes to complete.

  1. Go to jailpackstore.com (McDaniel Supply Company) - This is the online deposit site New Hanover County references.
  2. Create an account or sign in - Use the “Create Account” option if you’re a new user, or log in if you already have access.
  3. Follow the deposit prompts for your person - Enter the required information and submit your payment.
  4. Let the payment finish processing - Do not hit back or close your browser while it processes, it may take several minutes.

Practical Tips

  • ✓ Make the money order payable to New Hanover County.
  • ✓ Write the inmate’s name in the money order memo section.
  • ✓ Do not leave the memo line blank, an improperly labeled money order can end up in the inmate’s property instead of their account.

Need the fastest option and you're nearby? Use the automated kiosk in the front lobby. Can't make it in person? Go to jailpackstore.com, but be patient with the processing screen and don't close your browser while it runs. Mailed money orders work too, though they depend on mail delivery time. Just make sure they're payable to New Hanover County with the inmate's name in the memo.

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