How to deposit funds, commissary, and payment options
New Hanover County Detention accepts mailed money orders made payable to New Hanover County. Write the incarcerated person's name in the memo line so the funds post to the correct account. For in-person cash deposits, use the automated kiosk in the front lobby. Online deposits go through McDaniel Supply Company's jailpackstore.com, where you can create an account and add funds to an inmate's commissary or trust account. While a payment processes, the site advises against hitting the back button or closing your browser. Using the exact booked name (and any required inmate or account number) helps avoid delays.
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Getting money onto someone's account shouldn't be a guessing game. New Hanover County Detention offers three options: online deposits through McDaniel Supply (jailpackstore), mailed money orders (with specific wording requirements), and cash deposits at the lobby kiosk.
Need to send money to someone at New Hanover County Detention? You have three options: cash at the lobby kiosk, a mailed money order, or an online deposit through jailpackstore.com.
You have three main options for putting money on someone's account at New Hanover County Detention: deposit cash at the lobby kiosk, mail a money order, or use the online vendor site (jailpackstore.com). The details matter—especially how you fill out a money order and handle the vendor checkout—so funds get credited correctly without delays.
Make the money order payable to New Hanover County and write the inmate’s name in the memo field. If any deposit slip is required, include it, and avoid adding extras like letters, photos, staples, or other enclosures.
Yes. Cash deposits for inmates must be made using the automated kiosk in the facility’s front lobby.
The county links to McDaniel Supply Company’s jailpackstore.com for online deposits. Jailpackstore lets you create an account and log in to fund an inmate, and it advises you not to hit back or close the browser while a transaction is processing.
Trying to send a book or magazine to someone at New Hanover County Detention? The official guidance is confusing—because it actually contradicts itself. Here's what the facility's own pages say, where those statements clash, and the safest way to handle it.
The New Hanover County Sheriff's Office Detention Division page is blunt: "No books, magazines, newspapers, legal or medical mail will be accepted." Read literally, that leaves no room for sending publications at all.
Trying to reach someone at New Hanover County Detention? Start with the verified resources below to confirm custody status and handle program requests.
