How to deposit funds, commissary, and payment options
New Hanover County Detention offers a few ways to fund an inmate account. By mail, send a money order made payable to New Hanover County with the inmate's name in the memo field—follow that payee instruction exactly. Bringing cash in person? Use the automated kiosk in the detention facility's front lobby rather than trying to hand cash to staff. There's also an online option through jailpackstore.com (McDaniel Supply Company), where you can create an account and add funds. When checking out online, follow the on-screen steps and don't hit back or close your browser until the transaction finishes.
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Getting money onto someone's account shouldn't be a guessing game. New Hanover County Detention offers three options: online deposits through McDaniel Supply (jailpackstore), mailed money orders (with specific wording requirements), and cash deposits at the lobby kiosk.
You have three main options for putting money on someone's account at New Hanover County Detention: deposit cash at the lobby kiosk, mail a money order, or use the online vendor site (jailpackstore.com). The details matter—especially how you fill out a money order and handle the vendor checkout—so funds get credited correctly without delays.
Mail a money order payable to New Hanover County and write the inmate’s name in the memo field. Follow any vendor or facility instructions about required deposit slips, and don’t include letters, photos, staples, or other extras unless the vendor specifically allows them.
Yes. Deposit cash using the automated kiosk in the facility's front lobby—staff won't accept loose cash handed in by visitors.
Yes. The county links to jailpackstore.com (McDaniel Supply Company) for online deposits. Create an account, log in, and add funds. Follow the on-screen steps and don't hit back or close the browser while the transaction processes.
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