How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at New Lisbon Correctional Institution.

Sending Photos and Postcards

A great way to send love and support to a loved one at New Lisbon Correctional Institution is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of New Lisbon Correctional Institution.

Frequently asked questions about New Lisbon Correctional Institution

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by New Lisbon Correctional Institution.

2. How much does it cost to send a message to New Lisbon Correctional Institution?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at New Lisbon Correctional Institution?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at New Lisbon Correctional Institution. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at New Lisbon Correctional Institution. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of New Lisbon Correctional Institution?

   Mailing address:

   New Lisbon Correctional Institution
   2000 Progress Rd
   New Lisbon, WI 53950
   Phone: (608) 562-6400

   Business hours:

   • Monday: Closed
   • Tuesday: 2:15 – 8:30 PM
   • Wednesday: 2:15 – 8:30 PM
   • Thursday: 2:15 – 8:30 PM
   • Friday: 2:15 – 8:30 PM
   • Saturday: 8:00 AM – 3:30 PM
   • Sunday: 8:00 AM – 3:30 PM

5. What are the visiting hours at New Lisbon Correctional Institution?

   Visiting hours at New Lisbon Correctional Institution vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (608) 562-6400 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to New Lisbon Correctional Institution?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with New Lisbon Correctional Institution for their specific mail policies.

7. How do I send money to an inmate at New Lisbon Correctional Institution?

   You can send money to an inmate at New Lisbon Correctional Institution through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at New Lisbon Correctional Institution?

   Many facilities now offer video visitation as an alternative to in-person visits. At New Lisbon Correctional Institution, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at New Lisbon Correctional Institution?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact New Lisbon Correctional Institution for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at New Lisbon Correctional Institution, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

New Lisbon Correctional Institution emphasizes comprehensive rehabilitation through its academic and vocational education programs, which work alongside treatment programs and personal development initiatives to prepare individuals for successful reentry into society. The facility's educational approach includes both traditional academic coursework and practical vocational training, supported by a dedicated school complex and library resources. These programs typically integrate with the institution's reentry modules, which may focus on developing essential life skills, job readiness, and community transition planning.

The institution's programming extends beyond education to include various therapeutic and personal growth opportunities. Treatment programs may address substance abuse, mental health concerns, and behavioral modification, while restorative justice initiatives often provide opportunities for individuals to understand the impact of their actions and develop accountability. Recreation programs typically offer both structured activities and fitness opportunities that support physical and mental well-being. Work assignments within the facility may provide practical experience and help individuals develop work habits and skills that transfer to employment opportunities upon release.

Religious programming space allows for spiritual development and community building, while personal development programs may include anger management, communication skills, and conflict resolution training. The facility's comprehensive approach often includes case management services that help coordinate various program elements and support individual progress toward release goals. These combined services typically work together to address the diverse needs of the population and support positive behavioral change during incarceration.

Daily Life & Visitation

Residents at New Lisbon Correctional Institution begin their structured days within one of four housing units spread across the facility's 100-acre campus in Juneau County. The medium-security environment allows for movement between various buildings throughout the day, including visits to the school complex for educational programming, the library for research and reading, or religious programming spaces for spiritual activities. Those participating in work assignments may find themselves contributing to facility operations, while others attend vocational training sessions designed to build practical skills for eventual reentry into the community.

Family connections remain an important part of life at NLCI, with visiting sessions typically lasting two to three full hours as scheduled. The facility provides visitor guides in both English and Spanish to help families prepare for their visits, and correspondence can be sent to residents at the Progress Road address. Between visits, residents may engage in recreational activities, participate in treatment programs focused on personal development, or work on reentry modules that prepare them for life after release. The institution's commitment to restorative justice initiatives often provides opportunities for residents to reflect on their actions and work toward making positive changes.

The facility's comprehensive approach to daily programming means residents typically have access to both academic and vocational education opportunities, allowing them to work toward completing their education or learning new trades. Personal development programs and treatment services may be integrated into weekly schedules, while the library and recreational facilities provide options for constructive use of free time. This structured environment, overseen by correctional staff, aims to encourage residents to develop goals that support successful reintegration into society while maintaining the safety and security necessary for both staff and those in their care.