How to send messages, photos, and packages
All communication at New Lisbon Corrections Institution runs through third-party vendors, so set up the right account first. Phone calls, tablet messages, and video sessions are monitored and routed through vendor platforms—there's no direct person-to-person calling. If your loved one has an ICS tablet, send photos and messages through a Getting Out (GTL) account at www.gettingout.com. For ICS platforms, you'll need a Party ID to link your registration to a specific person in custody. Ask your loved one for this ID so you can register with ICSolutions. During the vendor rollout, ICSolutions recommended scheduling calls during off-peak hours (before 5:00 PM or after 9:00 PM) for better call quality. One more thing: TextBehind won't open identifiable medical or legal mail—that gets forwarded directly to the institution.
Search for a loved one and send messages and photos in minutes.
If the person in custody uses an ICS tablet, you’ll need a Getting Out (GTL) account at www.gettingout.com to send photos (and tablet messages).
A Party ID links you (an approved visitor) to a specific person in custody on the ICS platform. The person in custody is responsible for giving you the Party ID so you can register with ICSolutions.
ICSolutions advised using off-peak times—before 5:00 PM or after 9:00 PM—to improve call performance during the vendor rollout.
No. TextBehind will not open or process identifiable medical or legal mail; legal mail received electronically is forwarded to the institution for handling.
Put your full name and return address on every piece of mail. Address it with the resident’s full legal name and DOC/inmate number, and list “New Lisbon Corrections Institution” as the destination.
Personal mail may be sent to a third‑party scanning service and delivered as a digital copy, with originals typically retained or destroyed under the vendor’s policy. Legal and medical mail is handled separately and does not go through third‑party scanning.
Your first visit goes smoother when you walk in with only what New Lisbon allows. Think of this as a quick packing guide—so you're not stuck returning things to your car or hunting for a locker at the last minute.
Security screening is part of every visit at New Lisbon Corrections Institution (NLCI). It's much easier when you know what's coming. Here's what to expect at the metal detector, which ID to bring, and how to request an exception for medical devices or ADA accommodations.
New Lisbon Correctional Institution (NLCI) offers visiting Tuesday through Sunday, with different hours depending on the day. Tuesday through Friday, visits run from 2:30 p.m. to 8:30 p.m. and last up to 3 hours. On weekends, hours are 8:30 a.m. to 3:30 p.m. with a 2-hour limit. Planning around work or childcare? Think of weekdays as late afternoon and evening slots, weekends as morning through mid-afternoon. Keep the visit-length cap in mind too—showing up late eats into your time, and arriving too close to the end of visiting hours can get you turned away entirely.
