New River Valley Regional Jail, VA

Visitation at New River Valley Regional Jail happens through GettingOut tablet video visits. You'll need to create a GettingOut account (or use the facility's phone option), and the inmate initiates the visit from their end—no advance scheduling required. Clergy and religious leaders also need GettingOut access, either by setting up an account or calling 866-516-0115. Once enabled, the inmate can start the visit during regular visitation windows. Attorney visits run Monday–Friday and must wrap up by 3:00 p.m. Attorneys should fax their intent to visit 24 hours in advance. Bring a valid government-issued photo ID and complete any required registration or approval steps beforehand.

New River Valley Regional Jail uses PCS (Global Tel*Link) for inmate phone calls. The facility recommends setting up an AdvancePay prepaid phone account so you can receive calls. Tablet and video visits go through GettingOut—you'll create an account first, then the inmate initiates the visit from their housing unit. One important detail: your GettingOut profile photo must be a live photo of you, not a picture of your driver's license or passport. For deposits and account funding, vendors typically offer multiple payment options (online, kiosk, or phone). Contact vendor support directly for billing or technical issues.

New River Valley Regional Jail routes personal mail through an off-site processor. Send personal letters and photos to P.O. Box 247, Phoenix, MD 21131—not the jail's street address. That Phoenix address is only for personal mail. Don't send legal mail, checks, or money orders there. If you're mailing funds, use money orders payable to NRVRJ. Cash and personal checks aren't accepted, and the jail isn't responsible for cash sent through the mail. To avoid delays, include the full facility name and state, the inmate's full name and identifier, and your complete return address on every envelope. Personal mail gets scanned and delivered electronically, so follow the processor's formatting and content limits to prevent rejection.

New River Valley Regional Jail accepts deposits through ConnectNetwork (online, lobby kiosk, and phone), and AdvancePay works for certain accounts. The lobby kiosk takes both cash and cards. You can also bring money orders to the front desk or evening window—but the jail won't accept certified checks or money orders made out directly to the inmate. For mailed or delivered money orders and certified checks, make them payable to New River Valley Regional Jail in care of the inmate's name (effective April 2, 2018). Even if the inmate owes money, you can still purchase care packages on their behalf regardless of their 60/40 payment plan status. For missing deposits, use the listed vendor support channels and follow the facility's posted instructions.