How to Send Money to an Inmate at New River Valley Regional Jail (NRVRJ)
Getting money onto someone's account at NRVRJ is straightforward once you pick the right method. Here are the main ways to deposit funds, plus the money-order rules that trip people up most often.
NRVRJ uses ConnectNetwork for deposits - both for inmate trust funds and Offender/AdvancePay phone accounts. Prefer to handle things in person? Use the lobby kiosk (ConnectNetwork) for cash or card deposits, or bring a money order to the front desk during the day or the evening window at the end of the lobby hallway. Sending money by mail? NRVRJ only accepts money orders made out to NRVRJ. Cash and personal checks mailed in won't be accepted.
ConnectNetwork is the system NRVRJ directs families to for adding funds. You can use it to load an inmate's trust fund (for commissary purchases) or fund an Offender/AdvancePay phone account so they can make calls.
Need to deposit by phone? Call ConnectNetwork's telephone deposit line at 800-483-8314. For account questions or troubleshooting, reach their support team at 877-650-4249. When timing matters, online or phone deposits usually post faster than mailing a money order.
NRVRJ has a ConnectNetwork deposit kiosk in the jail lobby. It accepts cash and Visa or MasterCard credit or debit cards - handy if you're already at the facility and want to skip the mail.
- ✓ Cash accepted at the kiosk: $5, $10, $20, $50, and $100 bills
- ✓ Cards accepted at the kiosk: MasterCard or Visa credit/debit
Mailing a deposit? Send a money order only - NRVRJ doesn't accept cash or personal checks through the mail. Pay close attention to the payee line: money orders (and certified checks) must be made payable to "New River Valley Regional Jail" in care of the inmate's name. Under the policy effective April 2, 2018, money orders or certified checks written directly to the inmate are not accepted and will be returned to sender.
Watch the payee line: If the money order is made out to the inmate instead of “New River Valley Regional Jail” (in care of the inmate), it will be returned to sender.
Dropping off a deposit in person? NRVRJ accepts money orders at the front desk during daytime hours and at the evening window at the end of the lobby hallway. If you're depositing cash, use the lobby kiosk instead - that's where cash deposits are handled.
Common Mistakes Tips
- ✓ Don’t mail cash or personal checks - NRVRJ only accepts mailed deposits as money orders made out to NRVRJ
- ✓ Make money orders/certified checks payable to “New River Valley Regional Jail” in care of the inmate’s name; items written directly to the inmate get returned
- ✓ If you need funds available sooner, use ConnectNetwork (online/phone) or the lobby kiosk instead of mailing a money order
Kiosk cash tip: Bring $5, $10, $20, $50, or $100 bills - other denominations won’t work at the lobby kiosk.
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