Penmate Inmate Support Guides
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How to Set Up GettingOut Video Visits with Someone at New River Valley Regional Jail

Setting up tablet video visits at New River Valley Regional Jail comes down to one thing: creating your GettingOut account and getting your profile photo approved. Once that's done, the incarcerated person starts the visit from their end—no scheduling required.

• 2 min read • nrvrj.org
How to Set Up GettingOut Video Visits with Someone at New River Valley Regional Jail

NRVRJ uses GettingOut for tablet video visits. You'll need to create an account at www.gettingout.com before you can receive calls. If you run into trouble or prefer help walking through it, call GettingOut support at 866-516-0115.

Clergy and religious leaders need a GettingOut account too. If you're conducting tablet visits in that role, the same signup applies. Call 866-516-0115 if you need help.

How to Set Up GettingOut Video Visits with Someone at New River Valley Regional Jail
  1. Go to GettingOut - Start your account setup at www.gettingout.com.
  2. Complete your account setup - Follow the prompts until your account is created and ready to use.
  3. Call for help if you hit a snag - GettingOut support can walk you through issues at 866-516-0115.

Tablet video visits are available every day - Sunday through Saturday - during three windows: 08:00–11:00, 12:00–15:00, and 18:00–22:00. Plan to be available during one of these blocks when you're expecting a call.

Once your GettingOut account is ready, the incarcerated person initiates the visit from their tablet. There's no advance scheduling, so coordinate with them ahead of time about which daily window works best.

Profile Photo Rules

  • ✓ Use a profile photo that is of you (a live person).
  • ✓ Don’t use an ID-style photo (no driver’s license photo).
  • ✓ Don’t use a passport photo.
  • ✓ Don’t use a celebrity picture.

Clergy tablet visits work the same way as visits for friends and family. Create your GettingOut account, and the inmate initiates the call - no advance scheduling needed. Available hours are the same daily blocks: 08:00–11:00, 12:00–15:00, and 18:00–22:00, Sunday through Saturday.

Having trouble with account setup, your profile photo, or a technical issue during a visit? Call GettingOut support at 866-516-0115. You can also start or retry setup online at www.gettingout.com.

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