Setting Up Phone Service for Someone at New River Valley Regional Jail: AdvancePay vs. ConnectNetwork
At New River Valley Regional Jail, inmate phone service is provided by PCS, which is a subsidiary of Global Tel*Link (GTL). That’s why you’ll see GTL/PCS tools and names - like AdvancePay - when you’re trying to get phone calls set up.
If your main goal is to receive calls from someone housed at NRVRJ, the facility’s guidance is straightforward: set up an AdvancePay prepaid telephone account. This is the account type they recommend for accepting incoming inmate calls.
AdvancePay ties a prepaid balance to your phone number. When your loved one calls, the cost gets deducted from that balance - no collect calls involved.
ConnectNetwork is a separate tool you’ll see mentioned for deposits. It’s used to add money either to an inmate’s trust fund account or to a prepaid telephone (Offender Phone) account - so it’s more about funding accounts than simply setting up your phone number to receive calls.
- ✓ Deposit funds online at ConnectNetwork.com
- ✓ Use the ConnectNetwork deposit kiosk located at the New River Valley Regional Jail facility
- ✓ Kiosk payment options: cash ($5, $10, $20, $50, $100 bills) or MasterCard®/Visa® credit or debit cards
To make a deposit by phone through ConnectNetwork, call 800-483-8314. For account help - including questions during deposits - their support number is 877-650-4249. Start there for vendor account or fee issues.
Tip: For billing, charges, or account access problems, start with the vendor (AdvancePay/ConnectNetwork) rather than the jail. And if you’re asked who the phone provider is at NRVRJ, it’s PCS (a GTL subsidiary) - and the jail recommends AdvancePay for receiving incoming calls.
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