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Setting Up Video Visits at New River Valley Regional Jail (GettingOut): What Families and Clergy Need to Know

Video visits at New River Valley Regional Jail run through GettingOut on a tablet. Once your account is ready, the person inside starts the visit during set daily windows—you don't schedule anything ahead of time.

• 2 min read • nrvrj.org
Setting Up Video Visits at New River Valley Regional Jail (GettingOut): What Families and Clergy Need to Know

To receive tablet video visits at New River Valley Regional Jail, you'll need a GettingOut account. Set one up at www.gettingout.com, or call 866-516-0115 if you need help. This goes for friends, family, and clergy alike - religious leaders need their own account before an inmate can connect with them by video.

Here's what trips people up: once your GettingOut account is ready, you don't book a time slot. The inmate starts the video visit from inside the jail. You're essentially waiting for them to begin the session when they're able, not picking an appointment in advance.

Daily Windows

Your GettingOut profile photo matters more than you might think. For Friends & Family accounts, use a real photo of yourself - the actual person using the account. Celebrity images will get rejected, which slows down your approval or blocks it entirely.

Watch out: Don't upload an ID document as your profile photo. Driver's licenses and passports will be rejected.

Setting Up Video Visits at New River Valley Regional Jail (GettingOut): What Families and Clergy Need to Know
  1. Create your GettingOut account - Set it up at www.gettingout.com, or call 866-516-0115 if you need assistance.
  2. Use a clear, real profile photo of you - Your profile picture should be a photo of the live person (not a celebrity image).
  3. Don’t upload an ID as your profile picture - Skip driver’s licenses, passports, or any other ID document; those aren’t allowed.
  4. Keep support handy if something isn’t working - For account setup or technical problems, call GettingOut at 866-516-0115.

If a visit doesn't start: Video visits are inmate-initiated, so you can't start one yourself. If your account looks fine but you're still having trouble connecting, call GettingOut support at 866-516-0115.

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