How to send messages, photos, and packages
New River Valley Regional Jail uses PCS (Global Tel*Link) for inmate phone calls. The facility recommends setting up an AdvancePay prepaid phone account so you can receive calls. Tablet and video visits go through GettingOut—you'll create an account first, then the inmate initiates the visit from their housing unit. One important detail: your GettingOut profile photo must be a live photo of you, not a picture of your driver's license or passport. For deposits and account funding, vendors typically offer multiple payment options (online, kiosk, or phone). Contact vendor support directly for billing or technical issues.
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New River Valley Regional Jail has a new mailing address for personal inmate mail. All personal letters should now go to: P.O. Box 247, Phoenix, MD 21131.
NRVRJ has changed where personal inmate mail goes. If you're writing someone at New River Valley Regional Jail, use the new Phoenix, Maryland P.O. Box address and follow the envelope rules below—otherwise your letter won't be delivered electronically.
NRVRJ uses PCS (Global Tel*Link) for phone service. Set up an AdvancePay prepaid telephone account to receive inmate calls. You can usually fund accounts online, at a kiosk, or by phone—check the vendor site for current options and contact vendor support for billing questions.
GettingOut profile photos must be of the live person. Photos of ID documents (like a driver’s license or passport) aren’t allowed as profile photos.
Tablet and video visits at NRVRJ use the GettingOut platform. You’ll typically set up a GettingOut account first (visitors and clergy), and the inmate initiates the visit from the housing unit.
Send personal letters and photos to P.O. Box 247, Phoenix, MD 21131. Don’t use that Phoenix, MD address for legal mail, checks, or money orders.
No. Don't send cash or personal checks by mail—they won't be accepted, and the facility isn't responsible for cash that's mailed. Money deposits must be money orders payable to NRVRJ. Don't send checks or money orders to the Phoenix P.O. Box.
Include the full facility name and state, the inmate’s full name and identifier, and your full physical return address on every envelope. Also follow the off-site processor’s formatting and content rules (like paper size and page/photo limits) so mail can be scanned and delivered electronically.
Getting money onto someone's account at NRVRJ is straightforward once you pick the right method. Here are the main ways to deposit funds, plus the money-order rules that trip people up most often.
Setting up tablet video visits at New River Valley Regional Jail comes down to one thing: creating your GettingOut account and getting your profile photo approved. Once that's done, the incarcerated person starts the visit from their end—no scheduling required.
If you’re trying to put money on someone’s account at New River Valley Regional Jail (NRVRJ), the process is straightforward once you pick the right method. The biggest “gotcha” is how money orders must be made out—especially since the April 2018 payee rule can cause mail to be returned.
