Newport News City Jail

Visiting a juvenile resident at Newport News City Jail is more restricted than standard visitation. Only parents, legal guardians, and grandparents can visit, and you'll need ID to check in. Report to the Auxiliary Control Room for processing, which includes a wand search before entering the visitation area. Leave your phone, keys, purse, coat, and other belongings in a locker outside visitation. Parents or legal guardians get two visits per week, with special rules for residents who have children and level 4 residents. If you need a non-contact option, the Jail Annex has free video kiosks—you'll need a Securus account and must schedule online. At-home video visits may also be available by appointment. Confirm ID requirements, registration, dress code, and scheduling windows before you go.

Newport News City Jail uses Securus Technologies for phone and video communication. Set up your account through the Securus website using instructions from the Sheriff's Office. Keep in mind: all inmate phone calls are recorded and may be monitored, so don't expect privacy. For video visits, the Jail Annex offers free kiosks for friends and family. You'll need a Securus account and must schedule online. Kiosk hours run daily from 9 a.m. to 11 p.m. At-home video visits are also available by appointment (typically 9 a.m.–9 p.m.) and require online scheduling. Bring photo ID and proof of birthdate for kiosk visits—you can be turned away for inappropriate dress. For billing or technical issues, contact Securus support directly.

Newport News Sheriff's Office scans all incoming postal mail and delivers scanned pages to incarcerated people on electronic tablets. Don't send personal mail to the jail's street address—letters and photos go to the Smart Communications processing address designated for the Newport News Sheriff's Office. Print the incarcerated person's full name and ID number clearly on every envelope or postcard to avoid delays. After scanning, the original paper is typically destroyed. Books and magazines are usually accepted only when shipped directly from approved publishers or distributors. Follow standard rules: include your full return address, use plain white paper in an appropriate size, stay within any page limits, and avoid prohibited items like cash, checks, packages, or other enclosures—these will be rejected or returned.

Adding money to an inmate's account at Newport News City Jail goes through Access Corrections. You can deposit online through their portal or use on-site kiosks at both the Jail and the Jail Annex. Funds typically post within 24–48 hours, though exact timing depends on the vendor's processing rules. If a deposit doesn't show up, contact Keefe Commissary Network—the facility routes missing-transaction issues through them. Have the inmate's full name and ID ready before you pay, and follow the vendor's step-by-step instructions whether you're using the portal, a kiosk, or mailing certified funds. Fees and posting times vary, so check the Access Corrections site first.