How to Contact an Inmate at Newport News City Jail (VA)

Phone calls at Newport News City Jail run through Securus Technologies. Securus offers several payment options for connecting with incarcerated individuals. One thing to keep in mind: all inmate phone calls are recorded and monitored, so plan your conversations accordingly.

Having trouble receiving calls? Need to block or unblock your phone, or have billing questions? Contact Securus customer service at 1-800-844-6591. They're available 24/7.

Regular postal mail goes through a scanning process. Letters, postcards, and greeting cards get scanned, then delivered to the incarcerated person on electronic tablets. Address your mail to: Smart Communications-Newport News Sheriff's Office, Attention To: (incarcerated individual's name and ID number), P.O. Box 9117, Seminole, FL 33775-9117.

Steps to Follow

• ✓ Assume every phone call is recorded and subject to monitoring, and avoid sharing sensitive information.
• ✓ Use the Securus system to connect with your incarcerated loved one, including the payment option that fits your situation.
• ✓ If you cannot receive calls, or you need billing help or a block/unblock change, contact Securus at 1-800-844-6591 (available 24/7).

• ✓ Address your envelope to: Smart Communications-Newport News Sheriff’s Office.
• ✓ Include: Attention To: (incarcerated individuals’ name and ID number).
• ✓ Use this mailing address: P.O. Box 9117, Seminole, FL 33775-9117.
• ✓ Expect the mail to be scanned and delivered for reading on electronic tablets.

1. Confirm Securus is still the phone provider - Vendor contracts can change, so verify the current setup before you add funds or set up service.
2. Ask what connection and payment options are available - Securus offers multiple payment options, and the details (including any fees) are easiest to confirm directly with them.
3. Clarify the recording and monitoring rules - All calls are recorded and monitored, so make sure you understand what that means for your situation.
4. Keep support info handy - For billing, blocking/unblocking, or call receipt problems, use Securus customer service at 1-800-844-6591 (24/7).

1. Verify the mailing address format before you send anything - Confirm Smart Communications-Newport News Sheriff’s Office is still the correct destination and that you are using the incarcerated person’s name and ID number in the Attention To line.
2. Confirm what is allowed to be mailed - Mail is scanned, but permitted content and item types can still be restricted.
3. Ask how tablet access works - Since scanned mail is read on electronic tablets, check whether there are any access limits or costs on the incarcerated person’s side.