Setting Up Your First Phone Call from Newport News City Jail
Setting up your first phone call is straightforward once you know which company runs the system and where to get help if something goes wrong.
Phone calls from Newport News City Jail go through Securus Technologies, Inc. This means questions about call setup, receiving calls, or account issues get handled through Securus customer service, not the jail.
Start by creating an account on the Securus website. From there, you can manage your calling options and set up payment to receive calls from someone at Newport News City Jail.
Assume every call is being recorded. Calls from Newport News City Jail are monitored, so stick to family updates and practical matters. If something is sensitive, save it for another time.
If calls aren't coming through, your number is blocked, or you're dealing with billing problems, contact Securus customer service directly. Reach them at 1-800-844-6591 or through the Securus website.
Good to know: Securus customer service is available 24 hours a day, seven days a week. If you are trying to fix a problem outside normal business hours, you can still get help.
- Confirm you have a Securus account. If you have not created one yet, start on the Securus website.
- Call Securus for call delivery problems. If you are not receiving calls or think your number is blocked, contact Securus at 1-800-844-6591.
- Ask for block or unblock help. If you need a phone number blocked or unblocked for inmate calls, Securus can handle that.
- Handle billing issues through Securus. For charges, funding questions, or account billing problems, use the same support line or the Securus website.
- Reach out anytime. Support is available 24/7, so you do not have to wait for weekday hours.
Quick Checklist
- ✓ Create your account on the Securus website so you can receive calls from Newport News City Jail
- ✓ If calls are not coming through, or you need to block or unblock a number, contact Securus customer service at 1-800-844-6591
- ✓ If you have billing issues, contact Securus at 1-800-844-6591 or use the Securus website
- ✓ Keep calls clean and practical. All calls are recorded and subject to monitoring
Find an Inmate at Newport News City Jail
Search for a loved one and send messages and photos in minutes.
