Setting Up Your First Phone Call from Newport News City Jail (Securus Account & Support)
Setting up your first phone call is pretty simple once you know the basics. Newport News City Jail uses Securus for its phone system, and getting ready to receive calls takes just a few steps.
Newport News Sheriff's Office contracts with Securus Technologies, Inc. for inmate calls. You'll create your account directly through Securus at securustech.net.
- Go to securustech.net - This is where you’ll create the account used for phone communication connected to Newport News City Jail.
- Create your Securus account - Register your information so Securus can manage your phone access and any payment options tied to your account.
- Use your account to get ready for calls - Once your account is set up, you’ll be in a position to receive calls from the incarcerated person through the facility’s Securus phone system.
Note: Since Newport News uses Securus, you'll handle account setup and any call issues through Securus directly - not a separate vendor.
All calls are recorded and may be monitored. If you need to share sensitive personal information, choose your words carefully. Assume the call isn't private.
Support Billing Blocking
- ✓ Call Securus customer service at 1-800-844-6591 if you’re having trouble receiving calls, need to block or unblock your phone, or have billing issues.
- ✓ Use securustech.net for Securus account help and support for the same issues (billing, blocking/unblocking, and call problems).
- ✓ Reach out any time - Securus customer service is available 24 hours a day, seven days a week.
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