Setting Up and Troubleshooting Phone Calls from Newport News City Jail (Securus)

Newport News City Jail uses Securus Technologies, Inc. for inmate phone calls. Whether you need to receive calls, add money, or fix an account issue, Securus is the system you'll deal with.

All inmate phone calls are recorded and monitored. Avoid sharing anything that could affect your loved one's case or housing situation - save sensitive conversations for in-person visits.

To receive calls, you'll need a Securus account. Head to www.securustech.net to get started. Securus offers several payment options, so you can pick what works best and manage your account details from there.

Calls not coming through? Need to block or unblock your number? Having billing trouble? Contact Securus directly. The Newport News site points you to 1-800-844-6591 or www.securustech.net for these issues.

Not sure who handles your issue? Whether it's account access, call delivery, billing, or anything else related to inmate communications, route it to Securus Technologies Customer Service. That's where the jail sends

Audio or video problems during a visit? Call Securus Technical Support at 866-558-2323. That's the number the Newport News site lists for visit audio/video issues.

For broader service problems - account issues, call delivery, anything beyond audio/video quality - Securus Technologies Customer Service is your main contact.