5 Things to Know Before Your First Video Visit at Newport News Jail Annex
Your first video visit goes a lot smoother when you know the rules ahead of time. Here are the key details for video visitation at the Newport News Jail Annex: the free on-site kiosks, what you need to bring, and what to do if the connection drops.
The Newport News Jail Annex offers free video visitation through on-site kiosks. Before you go, you'll need to create an account with Securus Technologies and schedule your visit online. This applies to all video visits, including kiosk sessions.
The on-site video kiosks at the Jail Annex are available every day from 9 a.m. to 11 p.m.
What to Bring Dress
- ✓ Photo identification
- ✓ Verification of your date of birth
Dress code tip: Wearing inappropriate clothing (including provocative or revealing clothes) can result in a denied visit. Dress conservatively and modestly to avoid being turned away.
At-home video visits work differently from the free kiosks at the Jail Annex. When at-home visitation is available, appointments run daily from 9 a.m. to 9 p.m. You'll schedule through your Securus Technologies account online, just like kiosk visits.
- Confirm it is an audio/video issue during an at-home visit - if the sound or picture is not working on your end, treat it as a technical problem (not a check-in issue at the Jail Annex kiosks).
- Contact Securus Technical Support - report the problem to Securus Technical Support at 866-558-2323.
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