How to send messages, photos, and packages
Newport News City Jail uses Securus Technologies for phone and video communication. Set up your account through the Securus website using instructions from the Sheriff's Office. Keep in mind: all inmate phone calls are recorded and may be monitored, so don't expect privacy. For video visits, the Jail Annex offers free kiosks for friends and family. You'll need a Securus account and must schedule online. Kiosk hours run daily from 9 a.m. to 11 p.m. At-home video visits are also available by appointment (typically 9 a.m.–9 p.m.) and require online scheduling. Bring photo ID and proof of birthdate for kiosk visits—you can be turned away for inappropriate dress. For billing or technical issues, contact Securus support directly.
Search for a loved one and send messages and photos in minutes.
Mail sent to people at the Newport News Sheriff's Office doesn't arrive as paper. Letters, postcards, and greeting cards get scanned and delivered to recipients on an electronic tablet.
Mail for people at Newport News City Jail doesn't go directly to the facility. Instead, you'll send it to a Smart Communications P.O. Box with the right
Set up a Securus account through Securus’s website, following the instructions provided by the Sheriff’s Office. For billing, blocking, or call issues, use the Securus customer service contact options provided.
Yes. All inmate telephone calls are recorded and may be monitored.
Bring photo ID and proof of birthdate, and be aware you may be turned away for inappropriate dress. Free Jail Annex video kiosks are available daily from 9 a.m. to 11 p.m., and you must create a Securus account and schedule online.
Send personal letters and photos to the Smart Communications processing address for the Newport News Sheriff’s Office, not the jail’s street address.
Your letter will be scanned. The Newport News Sheriff’s Office makes the scanned contents available to incarcerated people on electronic tablets.
Write the incarcerated person’s full name and official ID number clearly on the outside of every envelope or postcard. Include your full return address (and the full facility name as required by processing rules).
Your first video visit goes a lot smoother when you know the rules ahead of time. Here are the key details for video visitation at the Newport News Jail Annex: the free on-site kiosks, what you need to bring, and what to do if the connection drops.
Video visits at the Newport News Jail Annex come in two flavors: free on-site kiosks or at-home visits (when available) with a shorter daily window. Here's how to schedule, what to bring, and how to avoid common check-in problems.
Visiting someone at the Newport News Jail Annex? You'll use free onsite video kiosks. Show up with valid ID, dress appropriately, and schedule through Securus ahead of time—the process is straightforward.
