Before Your First Visit to NHSP‑M: Approval, Scheduling, and What You Need to Know
Your first visit runs much smoother when you handle approval and scheduling ahead of time—especially if you're bringing children. Here's what to do before heading to NHSP‑M.
To schedule visits at NH DOC facilities, use the state's vendor portal at https://nhdoc.gtlvisitme.com/app. If you're also using the same vendor to make Trust Fund or PIN Debit deposits through their automated phone system, you'll need the DOC Site ID during that process.
- ✓ Your login details for the vendor portal (so you can schedule without delays)
- ✓ The incarcerated person’s name and identifying information you’ll need to select the right profile
- ✓ The DOC Site ID (needed if you’re making Trust Fund or PIN Debit deposits through the vendor’s automated phone system)
Before you go, double-check you’re heading to the right place. NHSP‑M’s physical and mailing address is 281 North State Street, Concord, NH 03301 - use that exact address for directions and for anything you need to send by mail.
Planning to bring minors into the visitation room? If your visit requires a trained chaperone, build in extra time for Safeguard training. The good news: it's offered virtually - no in-person attendance required. Start by completing the online Safeguard Training Application, then wait for a member of the NHDOC team to contact you about signing up for a specific class.
Safeguard training prepares you for child visitation in a structured way. It covers visiting room policy and rules, how to prepare a child for the experience, and warning signs like grooming behaviors and coercion. You'll also learn about offending cycles and what to do if you need to report an incident.
Important: If an inmate requires a trained chaperone, that chaperone must complete Safeguard Training - and the person who completes the Safeguard Training Application is the only approved person permitted to bring those minors in for visits.
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- ✓ Your visit is scheduled through https://nhdoc.gtlvisitme.com/app
- ✓ If you’re making Trust Fund or PIN Debit deposits by the vendor’s automated phone system, you have the DOC Site ID ready
- ✓ If you’re bringing minors and a trained chaperone is required, Safeguard training is completed by the correct adult chaperone
- ✓ Your directions are set for 281 North State Street, Concord, NH 03301
Got a policy question you can't resolve through the normal scheduling process? Maybe you're unsure what's required for your situation, or whether a particular step is still pending. Email the DOC Public Information Office at feedback@doc.nh.gov with your specific questions.
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