NORCOR Adult Facility, OR
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Guides for This Facility
How to Put Money on Someone's Account at NORCOR (Online, Phone, Kiosk, Money Order)
Getting money onto someone's account at NORCOR is simpler than it looks—every deposit method runs through the same system. Just pick whichever option works best for you: online, app, phone, lobby kiosk, or mailed money order.
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How to Set Up Your First Video Visit at NORCOR (Telmate / GettingOut)
NORCOR uses Telmate's video visitation system—adult in-custody visits are video-only. Your first visit will go smoothly if you pick the right visit type (remote vs. lobby), set up your login, and handle payment and confirmation before your appointment.
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When Can Your Loved One Make Phone Calls at NORCOR? Daily Schedule & What to Expect
Waiting on a call from someone at NORCOR? The most helpful thing to know is the daily phone window—and what can interrupt it. Here's how phone access works, how calls are placed, and what privacy to expect.
Read GuideAt a Glance
Visitation
- NORCOR requires video-only visits through the Telmate system; onsite tablets are available in the Administration lobby and remote web visits are supported.
- You can schedule visits at a lobby station, on www.gettingout.com, or with the GETTINGOUT VISITS app, but you must create a Telmate login first.
- Remote visits have no limit and are scheduled first-come, first-serve.
Communication
- NORCOR inmate telephones are turned on daily from 8:00 AM to 10:00 PM.
- All inmate calls are collect through the Telmate system and the system cannot receive incoming calls; callers may leave messages at 866-516-0115.
- You can add funds to a NORCOR inmate phone/prepaid account via the GETTINGOUT DEPOSITS app, online at www.gettingout.com, the NORCOR lobby kiosk, or by calling 866-516-0115.
Mail & Letters
- Contraband is any item jail staff do not allow an adult in custody to have unless authorized.
- NORCOR’s digital mail center prohibits photocopies, mass-distributed pages, and computer-printed material.
- Sexually explicit material is commonly confiscated and considered contraband.
Sending Money
- Adults in custody receive 60 minutes of free video visitation each week; free minutes activate at booking and reset every Monday and do not carry over.
- To apply free visiting minutes the adult in custody must be selected to pay, and paid video visits require funds on a verified Friends & Family phone/account before scheduling.
- You can deposit for an adult in custody online at www.gettingout.com, by phone with Telmate at 1-866-516-0115, or by mailing a money order.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
NORCOR uses video-only visitation through Telmate. Visits happen on tablets in the Administration lobby or remotely online. To schedule, use a lobby station, www.gettingout.com, or the GETTINGOUT VISITS app—but you'll need to create a Telmate login first (on the website or at the kiosk). Remote visits are unlimited and scheduled first-come, first-serve. If you're visiting on lobby tablets, arrive five minutes before your scheduled time. The adult in custody must confirm every visit for it to happen. If they're in segregation (300 or 700 block), notify NORCOR staff at least two hours ahead. After 30 days in custody, an inmate may request an approved one-hour in-person visit with friends or family, scheduled through administration.
Read full guideCommunication
Phone access at NORCOR runs daily from 8:00 AM to 10:00 PM. All calls go out as collect calls through Telmate—the system can't receive incoming calls. Need to leave a message? Call 866-516-0115. To add money to a phone or prepaid account, use the GETTINGOUT DEPOSITS app, go to www.gettingout.com, visit the lobby kiosk, or call 866-516-0115. Verified emergency messages are delivered by NORCOR Command Staff, but be warned: false "emergency" messages can result in lost phone privileges. For remote video visits, you'll need a high-speed internet computer with webcam, microphone, and speakers—or an Android device. After any free allotment, extra minutes cost $0.25 per minute.
Read full guideMail & Letters
All mail sent to NORCOR must follow facility rules. Contraband—anything jail staff don't allow unless authorized—gets confiscated, and sexually explicit material is commonly rejected. NORCOR's digital mail center also prohibits photocopies, mass-distributed pages, and computer-printed material, so those items won't make it through. Mail may be processed by the facility or a vendor and is opened and inspected before delivery. To avoid delays, address the envelope with the person's full booking name, include your return address, and use the U.S. Postal Service when possible. If something gets rejected, both sender and recipient are typically notified in writing and may have a window to appeal.
Read full guideSending Money
Adults in custody at NORCOR get 60 free video visitation minutes each week. These minutes activate at booking, reset weekly (Monday through Sunday), and don't carry over unused. To use the free minutes, the adult in custody must be selected to pay. For paid video visits, Friends & Family need funds on a verified phone/account before scheduling. You can add money online through GettingOut, by calling Telmate at 1-866-516-0115, at the lobby Telmate kiosk, or by mailing a money order payable to the adult in custody for their commissary account. The Administration Lobby is open Monday–Friday 8:00am–5:00pm. The kiosk accepts deposits on weekends and holidays from 8:00am–12:00pm—use the black phone on the kiosk for weekend help. Commissary orders are due Sunday at 10:30pm for Tuesday delivery and Wednesday at 10:30pm for Friday delivery. Care packs and hot meals must be ordered by Wednesday night for Friday delivery.
Read full guideCommon Questions
Showing 6 of 13How do I schedule a video visit at NORCOR?
Schedule at a NORCOR lobby Telmate station, on www.gettingout.com, or with the GETTINGOUT VISITS app. Create a Telmate login first (online or at the kiosk). Remote visits are unlimited and first-come, first-serve; for lobby visits, arrive five minutes early.
VisitationWhat is a 30-day in-person visit at NORCOR and how do I get one?
After 30 days in custody, an inmate may request a one-hour friends/family in-person visit by submitting a ViaPath request to the Sergeant with visitor names and relationships. If approved, you’ll schedule by calling the administration office during regular business hours; the visit is limited to four visitors (two adults and two children).
VisitationCan minors visit someone at NORCOR?
Yes, but minors may visit only when accompanied by a parent or legal guardian, and they can’t register for visitation. Court or DHS restrictions may further limit minor visits.
VisitationWhen can my loved one make phone calls at NORCOR?
Phones are turned on daily from 8:00 AM to 10:00 PM.
CommunicationHow do I add money to a NORCOR inmate's phone or prepaid account?
You can add funds through the GETTINGOUT DEPOSITS app, online at www.gettingout.com, at the NORCOR lobby kiosk, or by phone at 866-516-0115.
CommunicationAre NORCOR phone calls private or monitored?
Calls to legal counsel on the facility phone system are not recorded or monitored. Most other calls go through Telmate as collect calls, so don’t expect them to be private.
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Did You Know?
NORCOR Adult Facility is located in Oregon. The administration lobby is open Monday–Friday, 8:00am–5:00pm — stop by during those hours if you need help.
This guide is compiled from official facility documentation and community feedback. Learn how we verify