Understanding NORCOR's 60 Free Video Visit Minutes and Weekly Reset
NORCOR gives adults in custody 60 minutes of free video visitation each week. The clock resets every Monday, runs through Sunday, and any unused time disappears - it doesn't roll over.
The 60 free minutes are straightforward: adults in custody get 60 minutes of video visitation at no cost each week. If you're trying to budget calls and visits, this weekly block is the easiest way to get face-to-face time without paying.
The free minutes activate when a video visit is booked. So if you want to make sure you actually use them, focus on getting that booking scheduled.
Free minutes follow a Monday-to-Sunday cycle. A fresh 60 minutes becomes available every Monday, stays active through Sunday, and any unused time vanishes when the week ends. No carryover.
Tip: If you want to use the full 60 minutes, plan your visits inside the Monday–Sunday window. Unused free time disappears when the week resets.
Here's where people get tripped up: to use an adult in custody's free visiting time, the visit must be set up with the adult in custody selected as the payer. That's what triggers the free minutes.
- ✓ Coordinate with the adult in custody so you’re both aiming for a visit that uses their free time.
- ✓ When booking the video visit, confirm the adult in custody is selected as the payer so their free minutes can be applied.
- ✓ Remember the free minutes become active at booking, so don’t wait until late in the week if you’re trying to use them before the Monday reset.
Once you've used the free 60 minutes, additional remote visits from your home computer cost extra. NORCOR's site lists the rate as ".25 cents a minute" - but that wording is confusing. Double-check the current rate before scheduling paid time.
- Decide upfront whether you’re using free minutes - if the goal is to use the 60 free minutes, make sure you’re booking a visit where the free time can apply (not accidentally setting it up as a paid visit).
- Select the adult in custody as the payer for the visit - that’s the setting that allows the adult in custody’s free visiting time to be used.
- Book with the weekly reset in mind - the free minutes are active Monday through Sunday and reactivate every Monday, so schedule before the week closes if you don’t want to lose unused time.
- Don’t book paid time while free minutes are still available - since free minutes become active at booking, it helps to plan visits so your longer or most important sessions happen while the free block is still there.
Pricing note: NORCOR’s site text states additional remote visiting beyond the free minutes is “.25 cents a minute.” Verify the current rate before paying, since that phrasing can be read more than one way.
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