How to visit, scheduling, dress code, and visitor requirements
NORCOR uses video-only visitation through Telmate. Visits happen on tablets in the Administration lobby or remotely online. To schedule, use a lobby station, www.gettingout.com, or the GETTINGOUT VISITS app—but you'll need to create a Telmate login first (on the website or at the kiosk). Remote visits are unlimited and scheduled first-come, first-serve. If you're visiting on lobby tablets, arrive five minutes before your scheduled time. The adult in custody must confirm every visit for it to happen. If they're in segregation (300 or 700 block), notify NORCOR staff at least two hours ahead. After 30 days in custody, an inmate may request an approved one-hour in-person visit with friends or family, scheduled through administration.
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Getting an in-person visit at NORCOR is a two-part process: your loved one requests it once they're eligible, then you schedule it after approval. Here's a practical checklist to follow—no guessing required.
NORCOR uses Telmate's video visitation system—adult in-custody visits are video-only. Your first visit will go smoothly if you pick the right visit type (remote vs. lobby), set up your login, and handle payment and confirmation before your appointment.
Video visit didn't connect? At NORCOR, it's usually one of a few predictable issues: the tablet is still ringing, the person you're calling didn't confirm or answer, the tablet is rebooting after a failed attempt, or—for onsite visits—you weren't in the lobby early enough. Here's what's happening and what to try next.
Schedule at a NORCOR lobby Telmate station, on www.gettingout.com, or with the GETTINGOUT VISITS app. Create a Telmate login first (online or at the kiosk). Remote visits are unlimited and first-come, first-serve; for lobby visits, arrive five minutes early.
After 30 days in custody, an inmate may request a one-hour friends/family in-person visit by submitting a ViaPath request to the Sergeant with visitor names and relationships. If approved, you’ll schedule by calling the administration office during regular business hours; the visit is limited to four visitors (two adults and two children).
Yes, but minors may visit only when accompanied by a parent or legal guardian, and they can’t register for visitation. Court or DHS restrictions may further limit minor visits.
Getting money onto someone's account at NORCOR is simpler than it looks—every deposit method runs through the same system. Just pick whichever option works best for you: online, app, phone, lobby kiosk, or mailed money order.
NORCOR runs regular commissary on a Tuesday/Friday delivery rhythm, and the cutoff times are strict. If you want commissary delivered on Tuesday, the order has to be submitted by Sunday night at 10:30 PM. For a Friday delivery, you’ll need to submit the order by Wednesday night at 10:30 PM.
NORCOR gives adults in custody 60 minutes of free video visitation each week. The clock resets every Monday, runs through Sunday, and any unused time disappears — it doesn't roll over.
