Mailing a Money Order or Check for an AdvancePay Account (North Branch CCI)
Funding an AdvancePay account by mail is straightforward—if the facility accepts mailed payments. Here's how to send a check or money order so your payment posts correctly without delays.
ConnectNetwork (GTL) accepts checks and money orders by mail for AdvancePay accounts - but not at every facility. Some locations allow mailed payments, while others restrict this option or handle different account types differently. Check before you send.
Make your check or money order payable to: “AdvancePay Service Department.”
Write the recipient's AdvancePay account number on the check or money order. This is how ConnectNetwork matches your payment to the right account.
Mail GTL/AdvancePay payments to: AdvancePay Service Department 1722 PO BOX 209722 DALLAS, TX 75320-9722
Note: Mail acceptance and mailing addresses can vary by facility and by account type. Make sure you’re using the process that applies to an AdvancePay account for North Branch before you send anything.
Step3 Enclosure
- ✓ AdvancePay account number (on the check/money order)
- ✓ Incarcerated person’s name and ID number (on an included note or slip)
- ✓ Facility name (on an included note or slip)
- ✓ Your name and contact information in case the payment needs to be matched up
- ✓ If you call ConnectNetwork for help: be ready with the account number, facility, incarcerated person’s details, and your payment information
- ✓ If your question is actually about a Trust Fund or PIN Debit deposit: be ready to provide the facility’s Site ID if requested
Write the AdvancePay account number clearly on the face of the check or money order. Tuck a short note inside the envelope with the same account number - if anything is hard to read, this backup helps ensure the payment lands in the right place.
Once ConnectNetwork receives your payment, mailed and retail deposits typically process the next business day. That said, when funds actually become available can depend on facility policies. Build in extra time if you need the account funded by a specific date.
Before mailing anything, confirm North Branch's rules for mailed AdvancePay payments. ConnectNetwork's mail option only works at certain facilities, and procedures vary. A quick check upfront saves you from delays or misapplied payments.
- Check North Branch’s facility page for payment rules - look specifically for whether AdvancePay payments can be mailed and whether there are any special instructions.
- Call ConnectNetwork if anything is unclear - have the AdvancePay account number, facility name, incarcerated person’s information, and your payment details ready; for Trust Fund or PIN Debit deposits, you may also be asked for the facility’s Site ID.
- Follow the instructions you’re given, even if they differ from what you expected - if the facility or vendor confirms a different address or process for your situation, use that guidance so your payment posts correctly.
Tip: "Next business day" processing starts after the vendor receives your mail - not when you send it. If timing is tight, check with the facility to confirm when funds will actually be available.
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