How to Report a Problem at Broward County Detention Center — Using the DJJ CCC Hotline and Following Up

Call the DJJ Central Communications Center when your concern fits one of the reportable-incident categories under F.A.C. 63F-11. These include program disruption, escapes or absconds, medical incidents, mental health and substance abuse issues, complaints against staff, youth behavior concerns, and incidents involving Protective Action Response (PAR). You don't need to be an official to make a report - anyone can call as long as the information meets the criteria for a reportable incident (F.A.C. 63F-11.004).

To file a report with the DJJ Central Communications Center, call the CCC Hotline at 1-800-355-2280.

What to Have Ready

• ✓ Program name/code
• ✓ Name(s) of the victim(s) and/or subject(s)
• ✓ Place of occurrence
• ✓ Date and time of the incident
• ✓ Name of the reporting person
• ✓ Whether witnesses are available
• ✓ Whether video coverage is available
• ✓ Whether PAR restraint was involved
• ✓ The staff-to-youth ratio
• ✓ Whether the parent/guardian was notified

Feeling scattered or want to document things carefully? Use the Incident Complaint Form-CCC to organize your details before calling. It covers the same information the Duty Officer will ask for, which makes your report clearer and easier to process.

Once the CCC accepts your complaint, a Duty Officer assigns it an incident number. Write this down and keep it somewhere safe - you'll need it if you call back with more information or want to check on the status.

Want to check on your report? Call the CCC again and give the Duty Officer your incident number. They'll connect you with a contact person from the appropriate branch who can share details about the investigation.

You can file anonymously. Just tell the Duty Officer you want to remain anonymous, then provide as much detail as possible. Keep in mind that anonymous reports are harder to act on - staff can't reach back out to fill in missing information.

1. Call the CCC Hotline (1-800-355-2280) - Before you dial, have your notes (or the Incident Complaint Form-CCC) in front of you so you can give a clear timeline and facts.
2. State why you’re calling - Say you’re calling the DJJ Central Communications Center to report an incident/complaint, and name the category that best fits (for example: medical incident, complaint against staff, youth behavior, or a PAR-related incident).
3. Give the basic identifiers - Provide the program name/code, where it happened, and the date and time.
4. Identify the people involved - Share the name(s) of the victim(s) and/or subject(s), plus your name as the reporting person (unless you’re choosing to be anonymous).
5. Share what supports the report - Mention whether witnesses are available and whether video coverage is available.
6. Include key safety details - If you know it, tell them whether PAR restraint was involved, what the staff-to-youth ratio was, and whether the parent/guardian was notified.
7. Ask for the incident number - Request the incident number before you end the call and write it down immediately.

• ✓ Get the incident number assigned by the CCC Duty Officer and keep it for future reference
• ✓ Ask how to check the status later; when you call back with the incident number, the Duty Officer can give you a contact person from the appropriate branch for investigation details