Penmate Inmate Support Guides
Sending Money

How to Send Money to Facility

Sending money is usually straightforward once you know where to look. The key is using the Massachusetts DOC pages that point to current, facility-specific instructions.

• 2 min read Verified from official sources

The Massachusetts Department of Correction (DOC) visiting page has a "Resources for Family and Friends of Inmates" section. Depositing money to an inmate is explicitly listed as one of the topics covered there, making it a solid starting point.

For the most accurate instructions, go straight to the DOC's list of facility visiting procedure PDFs. The DOC publishes a separate PDF for each facility, and that document is the best place to find specific rules around deposits and approved processes.

Note: The DOC pages show you where to look, but they don't guarantee exact deposit methods, limits, or providers. For the details you'll actually need, check your facility's visiting procedure PDF. If anything is unclear, contact the facility directly.

Steps to Follow

  • ✓ Open the Massachusetts DOC “Visiting an inmate in a Massachusetts prison” page and go to the resources area that includes “depositing money to an inmate.”
  • ✓ Open the DOC’s “Specific Visiting Procedures” list and locate the visiting procedure PDF for the facility you need.
  • ✓ Read that facility PDF carefully and look for any section that explains how deposits are handled and what restrictions apply.
  • ✓ If the PDF does not answer your question, use the contact information provided by the DOC pages or the facility document and confirm the correct process before you send money.

Always verify the rules at the facility level. Don't rely on hearsay or old screenshots. Pull the current document from the Massachusetts DOC list of facility visiting procedure PDFs and confirm what your specific facility allows.

Double-check that the DOC visiting page's resources section still has the most current "depositing money to an inmate" information, especially if you're seeing conflicting instructions elsewhere. If anything looks off online, find the facility's contact details in the DOC materials and confirm the correct steps before submitting a payment.

Reminder: This article does not list deposit methods, fees, vendors, or dollar limits because those details were not available in the source materials. Check the facility visiting procedure PDF and confirm directly with the facility for those specifics.

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