How to send messages, photos, and packages
NCCI/Gardner uses Securus Video Visitation. Before you can book a session, you must be pre-approved and added to the incarcerated person's approved visiting list. Then you schedule through the vendor's platform. For phone calls or electronic messaging, set up an account with the facility's approved communications vendor first and complete any required registration steps. Phone calls and electronic messages are typically handled by a third-party vendor and may be monitored or screened, so keep your conversations within facility rules. At many facilities, incarcerated people can only place outgoing calls. Rules and exact steps can vary, so confirm the current vendor details and any local exceptions on the facility page before calling or booking a visit.
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You must be pre-approved and placed on the inmate’s approved visiting list before you can book. Once that is done and your account is set up, schedule the video visit through Securus.
Yes. Set up an account with the facility's approved communications vendor before expecting phone access or electronic messages. Registration is typically required for both phone services and video visit scheduling.
Calls and electronic messages are typically monitored or screened by the vendor or facility. Expect all communications to be subject to monitoring and follow the facility's rules.
Your first prison visit goes a lot smoother when you handle the paperwork and rules before leaving home. Use this checklist to confirm you're approved, bring the right ID, and avoid the most common reasons people get turned away at the front desk.
Children under 18 do not need to be pre-approved to visit an inmate. That's one big step off your plate, especially if you're planning a first visit and already juggling paperwork.
For Massachusetts DOC facilities like NCCI/Gardner, Access Corrections / Secure Deposits is the preferred way to send money. It's fast, convenient, and doesn't depend on mail delivery—making it the best starting point for most people.
