How to Contact an Inmate at Facility

The Arkansas Division of Correction's Family and Friends guide is a solid starting point, but it won't cover every situation. Policies change, and the guide may lag behind. Use it to get oriented, then verify anything time-sensitive or unclear before you act.

For questions the guide doesn't answer, reach out to ADC's Constituent Services Office. Call (870) 267-6385 or email ADC.Public.Information@arkansas.gov.

Steps

• ✓ Call the ADC Constituent Services Office at (870) 267-6385 if the guide does not answer your question.
• ✓ Email ADC.Public.Information@arkansas.gov for questions that are easier to explain in writing or if you need a written response.
• ✓ If you get different answers from different sources, confirm the current rule directly with Constituent Services before you spend money, travel, or mail anything.

1. Start with the Family and Friends guide: Use it to understand the basic policies, practices, and procedures.
2. Flag anything that seems outdated or not covered: The guide may not reflect recent policy or procedure changes, and it does not cover every situation.
3. Confirm the current answer before you act: For anything unclear or not addressed, verify the latest information directly with the ADC Constituent Services Office.

The Family and Friends guide may not reflect recent policy changes. If your situation involves current rules, special circumstances, or exceptions that aren't clearly spelled out, verify the process before moving forward. When something doesn't fit neatly into what the guide describes, that's your cue to double-check.

• ✓ Call (870) 267-6385 to confirm the current policy or procedure if your question is not covered in the guide.
• ✓ Email ADC.Public.Information@arkansas.gov with your question (especially if you need to describe a specific situation or keep a record of the response).