How to Use the Arkansas 'Family & Friends' Guide to Find Visitation, Phone, and Deposit Info

The ADC Family & Friends booklet is designed to answer basic questions about ADC policies, practices, and procedures. If you’re trying to figure out what to expect during a loved one’s incarceration - or you just need a clear starting point for how to stay connected and supportive - this guide is where to begin. It won’t cover every situation, but it can quickly point you to the right rules and the right next step.

Quick Map

• ✓ Visitation - page 13
• ✓ Inmate Telephone Use - page 18
• ✓ Depositing Money into an Inmate’s Account - page 19

If you’re short on time, use the table of contents like a shortcut: go straight to the page for the topic you need, then scan the headings and subheadings in that section. That’s usually the fastest way to find the specific rule or process you’re looking for (like what counts as visitation, where phone rules are explained, or where deposits are covered) without reading the whole booklet front to back.

Think of the booklet as your baseline reference for how ADC handles common situations. It’s written to cover the basics - policies, practices, and procedures - so you can understand what to expect and how to stay connected. When you need a detail the guide doesn’t spell out, use what you find there to frame your question clearly (for example, the exact topic name and page you checked) before you reach out for help.

Common Topics Examples

• ✓ Visitation
• ✓ Video Visitation
• ✓ Inmate Telephone Use
• ✓ Inmate Banking
• ✓ Depositing Money into an Inmate’s Account

The guide is meant to help, but it’s not the last word on every situation. ADC notes that it doesn’t cover every possible scenario and may not reflect recent changes in policy or procedure, so treat it as a guide - not a guarantee. If you’re dealing with a time-sensitive situation or something that doesn’t match what you’re seeing in real life, it’s smart to verify with ADC before you make a trip, send money, or rely on a specific process.

1. Find the right section in the guide - Use the table of contents to jump to the topic you need (visitation, phone, or deposits) and read that section first.
2. Call Constituent Services if it’s still unclear - Reach the ADC Constituent Services Office at (870) 267-6385.
3. Email for follow-up or clarification - Send your question to ADC.Public.Information@arkansas.gov, especially if you need something explained in writing.