What Happens to Your Letter: How TextBehind Scans and Delivers Mail to Tablets

Non-legal mail for people in NCDAC facilities goes through TextBehind. Your letter is screened and scanned into a digital file, then forwarded to the prison so the person you're writing can read it on an electronic tablet. The scanning process captures more than just handwritten pages. Cards, photos, and artwork all come through as images too.

Getting the address format right is critical. This mail routes to TextBehind's Maryland P.O. Box for processing, so use this exact format: Offender Name and OPUS Number, Name of Prison (do not abbreviate), P.O. Box 247, Phoenix, MD 21131. If your envelope isn't addressed this way, it gets returned to you. Your return address also needs to be complete: include your full first name and full last name (no initials), or TextBehind will send the mail back.

Submit your message through the TextBehind app and it can be processed within one business day. That's the fastest option when timing matters.

Mailed letters take longer to reach a tablet. They have to travel through the postal system, get received by TextBehind, and then be scanned into digital files before the facility can deliver them electronically. App submissions skip the physical mail step entirely, which is why they process within one business day and generally arrive faster than a paper envelope.

You have a limited window to get your original letter and contents back. Within 30 days, the sender can request return of the original mailed items by contacting TextBehind customer support at info@textbehind.com. There's a $2.50 service fee per letter to cover return mailing costs.

Item Types Limits

• ✓ Letters (paper mail that gets scanned into a digital file)
• ✓ Cards
• ✓ Photos
• ✓ Artwork

• ✓ Materials and texts for religious correspondence courses
• ✓ Books, magazines, and newspapers
• ✓ Money orders, cash, or checks
• ✓ Passports, Social Security cards, or original birth certificates (only copies are acceptable)
• ✓ Postage stamps
• ✓ Stationery
• ✓ Blank envelopes or pre-stamped envelopes

1. Use the TextBehind app when you can. App submissions can be processed within one business day, which is usually the quickest way to get a message delivered to a tablet.

• ✓ Address it exactly in the required format: Offender Name and OPUS Number, Name of Prison (do not abbreviate), P.O. Box 247, Phoenix, MD 21131
• ✓ Put your full first and last name on the return address (no initials)
• ✓ Double-check you did not include any prohibited items, since that can trigger a return to sender

Sending something you might want back? Plan ahead. You can request return of the original letter and contents within 30 days by emailing info@textbehind.com. The return mailing fee is $2.50 per letter. Miss that 30-day window and the originals get shredded.