Why We Can't Provide Facility-Specific Information for Northeast Arkansas Correctional Center (AR), and What You Can Do Next

Several Arkansas DOC webpages are currently returning a bare "nginx" response instead of their normal content. This includes the location page for the Northeast Arkansas Community Correction Center, the DOC Community Correction "Office Locations" page, the "Residential Services" page, and the main "Correction" section page. In short, the public-facing information that usually supports accurate, facility-specific guidance is not accessible right now.

When official DOC pages are down, older copies, screenshots, and third-party reposts aren't reliable enough for rules that can change without warning. If the official pages can't be loaded and verified, there's no way to reliably confirm facility-specific basics like the correct phone number, the right address, visiting schedules, dress code requirements, mail procedures, or any special restrictions. Publishing unverifiable details risks sending you to the wrong place, wasting a trip, or creating problems for your loved one. Those facility-specific details are on hold until the DOC pages come back online.

1. Try the DOC pages again later: This specific "nginx" response is often temporary. If you can, check again at a different time of day.
2. Look for other official government directories: Search for state or county government listings that publish agency contact information (these are more reliable than blogs and reposted PDFs).
3. Call a local public office to confirm the correct contact point: If you are unsure who has custody, start with a county-level office and ask who can confirm where the person is housed and how to reach the facility.
4. Use court paperwork you already have: Bond paperwork, sentencing orders, or recent court notices sometimes list the supervising agency or the destination facility. Match names carefully.
5. Check for a cached or archived copy of the official page: Archived versions can be helpful for finding a starting point, but treat them as a lead to verify by phone or through an official directory, not as final confirmation.
6. Write down what you confirm: Once you get a name, number, or address from an official source, note the date and who provided it. That makes it easier to re-check if you get conflicting info later.

Once the Arkansas DOC site is loading normally again, use it as your primary source and cross-check details in more than one place. Start with pages clearly under the doc.arkansas.gov domain, then compare what you see across the main correction pages and the facility or location listing that applies. If something doesn't match, call to verify before you travel or send mail. After you confirm the right contact details and rules, save a copy for yourself (screenshot or print). Schedules and procedures can shift, especially around holidays or during staffing changes.

Escalation Steps

• ✓ Call the county sheriff’s office for the county where the case is being handled, and ask who can confirm current custody location and the correct facility contact point.
• ✓ Contact the county courthouse or county clerk, and ask which office can confirm where someone is being held or supervised.
• ✓ Check whether an archived (cached) version of an official government page exists, then verify any details you find through an official office.
• ✓ If you already have an attorney, probation officer, or case contact, ask them to confirm the correct facility name and the best number to call.
• ✓ Wait and retry the DOC site later, then verify the details directly from the restored official pages.
• ✓ Avoid paying fees to third-party sites that promise “guaranteed” contact info or schedules. Use official sources first.

I pulled facility-specific details for now because the Arkansas DOC pages that normally support verification are displaying only "nginx" and can't be accessed. Without working official source pages, publishing information that could be outdated or flat-out wrong isn't responsible. When the DOC pages are available again, facility-specific content will be restored based on what the official pages actually say at that time.