How to Schedule an On‑Site Video Visit at Northeast Regional Corr. Center (NERCC) — what to expect
Scheduling an on-site video visit at NERCC is straightforward—but strict. You need advance approval, evening slots are limited, and late arrivals risk cancellation. Here's how to request a visit and show up ready.
To request an on-site video visit at Northeast Regional Corr. Center (NERCC), email nerccvisiting@arcmn5.org. Your visit must be approved before you arrive. Once approved, you'll receive a confirmation from that same email address. Don't head to the facility until you have that confirmation in hand.
On-site video visitation at NERCC happens two days a week: Wednesdays and Sundays. The window is tight, so plan your day around the evening schedule - rushing at the last minute is a recipe for missed visits.
- ✓ On-site video visits use five approved slots between 7:00 pm and 8:00 pm (on Wednesdays and Sundays).
Each visit lasts 20 minutes. That goes fast, especially if you're sharing time with other family members. Decide ahead of time what matters most - quick updates, kids saying hello, or a few questions you've been saving.
Note: Visits are set for 20 minutes, but they can be ended earlier if the resident’s or visitor’s behavior requires the visit to be terminated.
NERCC enforces a strict 10‑minute lateness rule. Show up more than 10 minutes late, and your visit gets cancelled - unless no one is scheduled in the next slot. Even then, you still only get 20 minutes total. Arriving late doesn't add time back.
NERCC caps on-site video visits at four visitors, and everyone must be immediate family.
Plan your outfit down to your shoes. All visitors must wear appropriate footwear - sandals or anything too casual could get you turned away at the door.
Travel light. You can only bring car keys and ID inside - everything else stays outside the facility. If you show up with extra items, you'll need to secure them before you can proceed.
Reminder: Food, drink, and tobacco use are not permitted in the visitor’s area.
Practical Tips
- ✓ Email your request early so you have time to get approved before you make the trip.
- ✓ Wait for the confirmation email before you go - approval is required in advance.
- ✓ Build in extra time so you’re not anywhere close to that 10-minute cutoff.
- ✓ Keep your group to immediate family and no more than four people total.
- ✓ Dress simply and wear appropriate footwear.
- ✓ Bring only what you can carry in: your ID and car keys.
- ✓ Skip snacks, drinks, and tobacco - leave them in the car.
- ✓ Have a short “game plan” for the conversation so you can make the most of the 20 minutes.
Find an Inmate at Northeast Regional Corr. Center, MN
Search for a loved one and send messages and photos in minutes.
