Why You Can't Take Photos at NERCC (and other conduct that will end a visit)
Visitation rules at NERCC can feel strict, but they're straightforward once you know what triggers an immediate shutdown. Here's what will get a visit ended—or a resident's privileges revoked—so you can avoid problems before they start.
You cannot take photographs or record video during visits at NERCC - whether in-person or through remote video. No screenshots, no quick pics, no recording the screen or conversation. Treat every visit as a no-camera, no-recording situation from start to finish.
NERCC may monitor or record audio in visiting areas. Signs are posted, and residents are informed through the Resident Handbook. Assume your conversation could be heard or recorded, and stick to appropriate topics.
Professional visits are the exception - they're not recorded unless a court order says otherwise. This doesn't change anything for regular family or friend visits, but it protects confidential attorney-client or similar communications.
High-impact rule: If nudity of any kind is shown during a video call, the resident will lose video calling privileges.
During visits, residents can't show other residents, staff, or the facility layout on camera. The view needs to stay on the resident - no panning around the room, no turning the device toward others, no "let me show you where I am." These rules protect privacy and safety, and breaking them can end a visit immediately.
Residents must stay in one approved spot during visits - no walking around. If movement becomes an issue, the visit gets cut short and future privileges may be at risk. Keep the call steady and follow staff directions.
When a visit gets ended, it happens immediately. Arguing won't help. Some conduct issues don't just end that session - they can affect the resident's video visiting privileges going forward. If something goes wrong, stay calm, end respectfully, and ask questions later through approved channels.
- ✓ End the call or visit calmly and don’t escalate the situation.
- ✓ Don’t try to immediately rejoin or “test” the system again.
- ✓ Follow up later through the facility’s approved communication channels to ask what happened and what options you have next.
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