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How to Contact an Inmate at Northern Nevada Corr. Center (NV)

Staying in touch with someone at Northern Nevada Corr. Center means working with NDOC's phone, account funding, and electronic messaging systems. Here are the specific services, phone numbers, and steps you'll need.

• 3 min read Verified from official sources
How to Contact an Inmate at Northern Nevada Corr. Center (NV)

NDOC moved its Secure Mail program to Corrlinks. To send an electronic message, create a free Corrlinks account first. Note that messages are one-way only: you can send to the offender, but don't expect a direct reply through the same system.

Phone services and funding go through Viapath/ConnectNetwork, with different support lines depending on what you need. For Trust deposit payments to offender calling accounts, use the Automated Payment System at (888) 428-1845. Setting up an AdvancePay (prepaid) calling account? Call (800) 483-8314 for the automated system or (877) 650-4249 for Customer Care. For tablet, messaging, or video visiting technical support tied to GettingOut.com, contact GettingOut.com Support at (866) 516-0115.

Attorney note: Attorneys must set up a GettingOut.com account and then email ViapathNVTechs@viapath.com (with name, address, phone number(s), and BAR number) to request an exception for non-recorded video visits and/or phone calls. No exceptions are granted for private messaging.

How to Contact an Inmate at Northern Nevada Corr. Center (NV)
  1. Set up prepaid calling (AdvancePay) if you want to receive calls: Call (800) 483-8314 to use the automated AdvancePay deposit system, or call (877) 650-4249 to reach ConnectNetwork Customer Care.
  2. Fund the offender calling account using the Trust deposit phone system (if needed): Use NDOC’s Automated Payment System for Trust Deposits at (888) 428-1845.
  3. Create your Corrlinks account for electronic messages: NDOC’s Secure Mail program is now on Corrlinks, and you will need a free Corrlinks account to send one-way electronic messages to the offender.
  1. Call GettingOut.com Support for tablet, messaging, or video issues: Use (866) 516-0115 if you are troubleshooting GettingOut.com services (for example, access problems or technical errors).
  • ✓ Create a GettingOut.com account first.
  • ✓ Email ViapathNVTechs@viapath.com to request an exception for non-recorded video visits and/or phone calls.
  • ✓ Include your name, address, phone number(s) you want private calls on, and your BAR number for validation.
  • ✓ Plan around the rule that no private messaging exceptions are granted.

What to Verify

  • ✓ Confirm which payment option you need before you pay (Trust deposits at (888) 428-1845 versus AdvancePay at (800) 483-8314).
  • ✓ Verify current support hours and any fees with the vendor before you submit payment or set up service (ConnectNetwork Customer Care at (877) 650-4249).
  • ✓ If you are calling about tablets, messaging, or video visiting, double-check that GettingOut.com Support at (866) 516-0115 is the right line for your issue.
  • ✓ Confirm the current Corrlinks sign-up and approval process for contacting your specific person.
  • ✓ Make sure the offender can receive Corrlinks messages at this time and ask about any limits (for example, what content is allowed).

Attorneys requesting non-recorded video visits or phone calls should confirm the exception process by emailing ViapathNVTechs@viapath.com. Include your name, address, phone number(s), and BAR number. One limitation to know: NDOC and Viapath do not grant exceptions for private messaging.

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