Penmate Inmate Support Guides
nncc-important-phone-numbers

Important Phone Numbers for Staying Connected with Northern Nevada Correctional Center

Staying connected with someone at Northern Nevada Correctional Center (NNCC) means knowing which number to call. Here's a quick reference so you reach the right line the first time.

• 2 min read • doc.nv.gov
Important Phone Numbers for Staying Connected with Northern Nevada Correctional Center

Calls from Northern Nevada Correctional Center may show up as 775-977-0797 on your caller ID. Save this number in your phone - otherwise you might miss a call thinking it's spam.

Important Phone Numbers for Staying Connected with Northern Nevada Correctional Center

S2

Nevada Department of Corrections (NDOC) contracts with Viapath Technologies for inmate calling and account billing. That's why most payment and account questions go through Viapath/ConnectNetwork - not NNCC directly.

Need help setting up or funding a prepaid AdvancePay/ConnectNetwork account? Call Viapath/ConnectNetwork Customer Care at 1-877-650-4249. You can also create and fund an account through the ConnectNetwork online portal if you'd rather skip the phone.

Having trouble with GettingOut.com messaging or video visits? Call GettingOut.com Support at 866-516-0115.

For general questions about how NDOC facilities operate, reach the Nevada Department of Corrections Family Services Division at (775) 977-5707. They handle family concerns and can answer broad questions about facility policies.

Note: Family Services can’t help with merit credits, housing or relocation, healthcare information, or offender releases, and they won’t verify anyone by phone or email.

S5

  • ✓ Have the offender’s full name, ID number, and date of birth ready before you call.
  • ✓ Listen for whether you’ve reached an automated payment line (IVR) or a live customer care agent so you don’t waste time in the wrong queue.
  • ✓ Use the right number for the job: AdvancePay deposits (1-800-483-8314) are different from Trust Deposits (888-428-1845), and account help is handled through Customer Care (1-877-650-4249).
  • ✓ For messaging or video-visit tech problems, use GettingOut.com Support (866-516-0115) rather than the payment lines.

Because NDOC routes calling and billing through Viapath, you'll see different numbers depending on what you need - automated payments, account support, or GettingOut troubleshooting. Calling the right one upfront saves you transfers and hold time.

Find an Inmate at Northern Nevada Corr. Center

Search for a loved one and send messages and photos in minutes.

Exact spelling helps find results faster

Free to search · Used by families nationwide
Woman using phone to connect with loved one

More from Northern Nevada Corr. Center

nncc-phone-setup

How to Set Up Phone Calls from Northern Nevada Correctional Center (NNCC)

Setting up phone calls with someone at Northern Nevada Correctional Center (NNCC) is straightforward once you pick the right billing option. Here are the three main ways calls get paid for, plus the numbers to call if you need help.

nncc-gettingout-setup

Setting Up a GettingOut.com Account to Message or Video Visit Someone at NNCC

Want to message or video visit someone at Northern Nevada Correctional Center (NNCC)? You'll need a GettingOut.com account. Here's how to set one up, add your contact, and start communicating.

nncc-send-money-options

Three Ways to Send Money to Someone at Northern Nevada Correctional Center

Want to put money on someone's account at Northern Nevada Correctional Center (NNCC)? The Nevada Department of Corrections (NDOC) offers three options: Lockbox Deposit Coupons (with a money order or cashier's check), Access Corrections deposits by credit/debit card, or phone deposits through Access Corrections.