How to Set Up Phone Calls from Northern Nevada Correctional Center (AdvancePay, Collect, and Debit)

The Nevada Department of Corrections (NDOC) contracts with Viapath Technologies for all inmate calling and billing services. This includes calls to friends, family, and attorneys. Why does that matter? Because most setup and payment issues go through Viapath's systems (online, automated phone, or customer support), not the facility itself.

There are several ways to pay for calls. Many families choose AdvancePay (a prepaid collect plan) because it works with cell phones and accounts that have credit issues. Traditional collect calls are another option, where charges appear on your local phone bill if your carrier allows it. Offender debit calling lets the incarcerated person use funds from their NDOC Trust account to purchase calling time through the facility's Offender Services Commissary Section. Attorneys and bail bondsmen can also set up direct-bill accounts through Viapath so calls bill straight to them.

AdvancePay is a prepaid option you set up through Viapath/ConnectNetwork. You add money to the account, and your loved one can call you using that balance. Set it up through the automated phone system, by talking to Customer Care, or on the ConnectNetwork website.

1. Pick how you want to set it up: use the automated payment line, set it up online through ConnectNetwork, or call Customer Care if you want help walking through it.
2. Create your AdvancePay account: follow the prompts online or by phone to open the prepaid account through Viapath/ConnectNetwork.
3. Connect the account to the person at NDOC/NNCC: you will need identifying details for the incarcerated person so the account is applied to the right caller.
4. Add funds to the prepaid balance: once funded, the account can be used to pay for calls.
5. Confirm you are ready to receive calls: if calls still do not come through, move to the troubleshooting section below (it is often an account, payment, or number-block issue).

Traditional collect calls work differently from prepaid. If your local phone company allows collect billing, the call cost shows up on your regular phone bill. If your provider blocks collect calls or doesn't accept certain number types, the call won't connect.

With collect billing, your phone company can apply its own rules: a 90-day rolling spending limit, monthly fees, or both. Collect works well if you expect occasional, short calls and prefer charges on your existing phone bill rather than managing a separate prepaid balance. That said, it depends entirely on what your carrier supports and charges.

Offender debit calling means the incarcerated person purchases calling time using funds from their NDOC Trust account. They make these purchases through the Offender Services Commissary Section at their facility. The cost comes out of their trust funds rather than billing you as collect or drawing from your AdvancePay balance.

If your loved one relies on debit calling, the key thing for families is keeping their NDOC Trust account funded so they can purchase calling time at the facility. For questions about the calling setup itself (separate from the trust balance), Viapath handles NDOC calling accounts.

Direct-bill accounts are only available to attorneys and bail bondsmen. These accounts go through Viapath, and calls bill directly to the attorney or bondsman rather than family members. If you're an attorney or bondsman setting up billing, contact Viapath/ConnectNetwork using the numbers listed in this article.

Even with the right payment method in place, NDOC can apply phone restrictions. These include limits on call length or calling hours, caps on the number of calls or total monthly minutes, monitoring and recording (including voice validation), and blocks on certain number types or specific phone numbers. Phone privileges can also be suspended or revoked for disciplinary issues, gang affiliations, or if the called party asks not to receive calls. Restrictions vary by facility. To confirm what applies at NNCC, contact the facility directly.

Most setup problems fall into two categories: vendor issues (payments, account access, deposits, technical errors) and facility or NDOC restrictions (blocked numbers, privilege suspensions, calling-hour limits). If the problem involves money, account creation, or a transaction that didn't post, start with Viapath/ConnectNetwork support. If the account is funded but calls still aren't going through, check with the facility about restrictions.

• ✓ Trust deposit automated payments: 888-428-1845
• ✓ AdvancePay automated payments: 800-483-8314
• ✓ GettingOut.com support: 866-516-0115
• ✓ ConnectNetwork Customer Support: 877-650-4249
• ✓ Have ready: incarcerated person’s name/ID, your phone number, your payment method, and any transaction details (date/amount).