How to Set Up Phone Calls from Northern Nevada Correctional Center (NNCC)
Setting up phone calls with someone at Northern Nevada Correctional Center (NNCC) is straightforward once you pick the right billing option. Here are the three main ways calls get paid for, plus the numbers to call if you need help.
NNCC is part of NDOC, which contracts with Viapath Technologies for offender calling and account billing. This matters because most setup questions, payment issues, and account problems go through Viapath - not the facility itself.
For friends and family, there are three main options: a prepaid AdvancePay account you fund ahead of time, traditional collect calls billed to your local phone bill (if your carrier allows it), or offender debit calling time paid from the incarcerated person's NDOC Trust account. Attorneys and bail bondsmen have a separate direct-bill option.
Calls from NNCC may show up as 775-977-0797 on your caller ID. Save that number so you don't accidentally miss or decline a call.
AdvancePay is a prepaid option through Viapath/ConnectNetwork. You add money to the account, and calls draw from that balance instead of being billed as collect calls. NDOC recommends AdvancePay for cell phones or when collect billing doesn't work well with your carrier.
- Set up or fund through the automated system - Call 1-800-483-8314 to use Viapath’s automated phone system for AdvancePay.
- Talk to a live representative - Call 1-877-650-4249 to reach ConnectNetwork/Viapath Customer Care for help setting up or troubleshooting an AdvancePay account.
- Fund online through ConnectNetwork - You can also create and fund an AdvancePay account on the ConnectNetwork website.
- Use the Trust deposit automated line when needed - For Trust-related deposits, the automated payment system number is 888-428-1845.
- Contact GettingOut support for app-related help - If your issue is connected to GettingOut services, the support number listed is 866-516-0115.
Tip: If collect calls aren't working with your phone billing, AdvancePay is usually the easiest fix - especially for cell phones or credit issues.
With collect calls, the cost gets billed to your local phone bill - if your carrier allows it. The key question: does your phone company accept collect calls from NNCC?
Warning: Collect accounts may have a 90-day rolling spending limit and monthly fees, depending on your carrier. Check with your phone company before relying on collect calls as your only option.
NNCC also allows offender debit calling, where the incarcerated person uses money from their NDOC Trust account to purchase calling time through the facility's Offender Services Commissary Section.
Attorneys and bail bondsmen can set up direct-bill accounts through Viapath. Calls get billed directly to the professional's account - not to a family member's phone or the offender's Trust funds.
Who to Call for Help
- ✓ Trust Deposits (automated payment system): 888-428-1845
- ✓ AdvancePay deposits (automated payment system): 800-483-8314
- ✓ ConnectNetwork Customer Support / Customer Care: 877-650-4249
- ✓ GettingOut support: 866-516-0115
- ✓ Provider for NNCC calling and account billing services (NDOC contract): Viapath Technologies
Payment not going through? Account balance looking wrong? Start with ConnectNetwork/Viapath Customer Support at 877-650-4249. For AdvancePay deposits, the automated line is 800-483-8314. For Trust-related deposits, call 888-428-1845.
Quick Tips
- ✓ Save 775-977-0797 in your contacts so you can recognize NNCC calls by caller ID.
- ✓ Before relying on collect calls, confirm your local telephone company permits collect billing for these calls.
- ✓ Ask your phone provider whether collect calling is subject to a 90-day rolling spending limit and/or a monthly fee.
- ✓ Keep in mind NDOC uses Viapath Technologies for NNCC calling and account billing services, so many setup and billing questions route through that system.
Note: If collect calls turn out to be limited or expensive with your carrier, AdvancePay or offender debit time from the Trust account can be a simpler backup.
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