Penmate Inmate Support Guides
Visitation

How to Visit Northern Nevada Corr. Center (NV)

Visiting someone at Northern Nevada Correctional Center takes planning, and rules can change. Here's what's confirmed: how friends and family can fund phone calls and get help with payments and messaging support.

• 3 min read Based on general NV policies
How to Visit Northern Nevada Corr. Center (NV)

Before planning a visit, get the communication side set up first. Northern Nevada Correctional Center uses ViaPath Technologies (ConnectNetwork) for prepaid AdvancePay accounts that cover phone calls. You can create and fund an AdvancePay account through ViaPath/ConnectNetwork using their automated phone system (1-800-483-8314) or by calling customer care (1-877-650-4249). There's also a ConnectNetwork website option, but stick to the official ConnectNetwork portal when setting things up. If you run into payment or messaging issues, use the support lines NDOC lists. The automated payment system for Trust Deposits is 888-428-1845, and the automated payment system for AdvancePay deposits is 800-483-8314. For messaging support, GettingOut.com Support is 866-516-0115, and ConnectNetwork Customer Support is 877-650-4249.

Note: Phone funding and account support are handled through third-party vendors (ViaPath/ConnectNetwork and the listed support lines). For anything beyond payments and messaging, confirm current visitation rules directly with the facility.

Steps to Follow

  • ✓ Set up and fund an AdvancePay prepaid account through ViaPath/ConnectNetwork using the automated system at 1-800-483-8314
  • ✓ Call ViaPath/ConnectNetwork Customer Care at 1-877-650-4249 if you need help creating the account or troubleshooting
  • ✓ Use the Automated Payment System for Trust Deposits at 888-428-1845 for trust deposit payments
  • ✓ Use the Automated Payment System for AdvancePay deposits at 800-483-8314 to fund AdvancePay by phone
  • ✓ Contact GettingOut.com Support at 866-516-0115 for messaging-related support listed for friends and family
How to Visit Northern Nevada Corr. Center (NV)

Policies vary by housing unit and change over time. Confirm a few details before you go. Ask the facility whether everyone at Northern Nevada Correctional Center can use the ViaPath/ConnectNetwork AdvancePay setup, or if there are exceptions. Also ask about restrictions on phone use and messaging, since those limits affect when and how your loved one can reach you. For account setup, verify the correct process through ConnectNetwork customer support (877-650-4249) and use the automated payment numbers for deposits (Trust Deposits: 888-428-1845; AdvancePay: 800-483-8314). Then check with the facility about any additional local procedures for communication and visitation, including scheduling requirements.

  1. Confirm your account setup. Contact ConnectNetwork Customer Support at 1-877-650-4249 if you are not sure you picked the right account type or if your payment will not go through.
  2. Confirm the facility accepts the method for your person. Call Northern Nevada Correctional Center and ask whether ViaPath/ConnectNetwork AdvancePay applies to your loved one’s housing status, plus any limits on phone use or messaging.
  3. Use the right payment and support line if something breaks. For trust deposit payments, call 888-428-1845. For AdvancePay deposits by phone, call 800-483-8314. For messaging support listed for friends and family, call 866-516-0115.

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