Northwest Correctional Complex, Tn

Before visiting someone at Northwest Correctional Complex, you'll need to be approved on the CR-2152 visitor list. Immediate family of newly committed inmates may be allowed to visit within 60 days without prior approval, but everyone else needs to go through the standard process first. All visits are strictly non-contact. Any attempt at physical contact will end the visit and can lead to disciplinary action. When filling out your CR-2152, use a street address (P.O. boxes aren't allowed) and include a recent photo. Once approved, you'll be added to the offender management system. Children under 18 can visit with a parent or legal guardian who is on the approved list. Kids under 16 don't need an ID, but they must have a birth certificate and a CR-2152 with a recent photo on file. All visits are scheduled and monitored by staff, and the facility can change or cancel them at its discretion.

TDOC policy prohibits inbound telephone calls to inmates, so you can't call into Northwest Correctional Complex to reach someone directly. All calls are outbound. If there's a documented family emergency, contact the facility chaplain, who may be able to help arrange a one-time call. Inmates control their own approved call list and can include up to ten phone numbers. Any additions or changes have to be initiated by the inmate. If you want your number removed, submit a written request to the warden. Tennessee facilities typically use third-party vendors for phone, video, and tablet messaging. You'll set up and fund accounts through the vendor's portal, app, kiosk, retail locations, money order, or online card payments with a valid TDOC ID. All calls may be monitored and recorded.

Money for someone at Northwest Correctional Complex goes through third-party vendors, not directly to the facility. Depending on the vendor, you can pay by money order mailed to a vendor P.O. Box, online credit or debit card, phone, mobile app, or at select retail outlets. Always include the incarcerated person's valid TDOC ID so the deposit hits the right account. Before submitting payment, confirm you have the correct person by searching their full name plus the facility identifier. Keep in mind that commissary or trust funds and phone or video credits are often handled through separate vendor systems. Fees are set by the processor and shown at checkout. Some payments post immediately, while others take one to two business days. Save your receipt and contact the facility if the funds don't appear.