Phone Calls from Northwest Correctional Complex: What the 7.5¢ Rate Means and How Credits Work

The ConnectNetwork per-minute rate decreased to $0.075 (7.5 cents) per minute effective July 1, 2024. If you’re tracking call costs or deciding how much to add to an account, use that 7.5¢ rate as your baseline for estimating minutes.

There's a cap on how many numbers can be called: inmates can have up to ten telephone numbers on their approved list. This matters if your loved one wants to stay in touch with multiple family members, a lawyer, and friends. Once the list is full, someone has to come off before a new number can go on.

1. Have the inmate start the request - changes to the approved telephone number list have to be initiated by the inmate.
2. Route it through the unit team at the facility - the inmate makes the request through their unit team at their designated facility, and that’s the channel used to update the list.

Planning to add money for calls? The minimum telephone credit purchase is $5.00. So if you're thinking of adding "just a couple of dollars" to get through the week, know that $5 is the smallest amount you can load.

• ✓ Mail funds to: Global Tel*Link Corporation Dept 1705 Denver, CO 80291-1705

Running into trouble funding calls? Check two things first: the minimum purchase is $5.00, and you can mail funds to Global Tel*Link Corporation Dept 1705, Denver, CO 80291-1705. These two details explain most "why didn't this go through?" moments - either the amount was under the minimum, or the funds need to go directly to the provider at that mailing address.