How to deposit funds, commissary, and payment options
Money for someone at Northwest Correctional Complex goes through third-party vendors, not directly to the facility. Depending on the vendor, you can pay by money order mailed to a vendor P.O. Box, online credit or debit card, phone, mobile app, or at select retail outlets. Always include the incarcerated person's valid TDOC ID so the deposit hits the right account. Before submitting payment, confirm you have the correct person by searching their full name plus the facility identifier. Keep in mind that commissary or trust funds and phone or video credits are often handled through separate vendor systems. Fees are set by the processor and shown at checkout. Some payments post immediately, while others take one to two business days. Save your receipt and contact the facility if the funds don't appear.
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Go through approved third-party vendors. Options include money orders sent to a vendor P.O. Box, online credit or debit payments, phone or mobile app payments, or select retail outlets. Always include the inmate's TDOC ID so the money reaches the correct account.
Some deposits post right away, while others take one to two business days. Save your receipt and contact the facility if the funds haven't appeared within that window.
Yes, there can be convenience or processing fees, and they are set by the third-party processor. Review the vendor’s checkout screen for the exact fee before you confirm the payment.
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