How to Send an Email to Someone at Northwest Florida Reception Center Using JPay

Before you spend time (and money) on a message, confirm that Northwest Florida Reception Center supports JPay messaging. JPay features vary by facility, so this step saves frustration later. One heads-up: some Florida Department of Corrections pages don't always load correctly. The offender search page, for example, may show a "page not found" error. If that happens, try navigating through a different path on the DOC site or verify the information another way.

• ✓ Call the facility and ask if JPay email is available for the person you want to message
• ✓ Check the Florida DOC site using its homepage navigation (some direct search URLs can return “page not found”)
• ✓ Check JPay’s facility list to confirm the facility participates

1. Go to JPay and choose to sign up - You will create a free account to use JPay’s email-style messaging service for contacting an incarcerated person.
2. Enter your basic information and finish registration - Once you complete sign-up, you can start sending emails immediately.
3. Add the incarcerated person as a contact - You will need the correct facility and identifying details so your message routes to the right place.

JPay messages aren't free. Each email requires a paid "Stamp." You can buy stamps online through JPay or at kiosks inside the facility. Stamps are often cheaper than traditional postage, but the main thing to remember: you need stamps in your account before you can send.

• ✓ Check your stamp balance before you start writing, so you do not get stuck at the last step

1. Start a new message to your contact - JPay’s email service is built for sending electronic messages to incarcerated individuals.
2. Write your subject and message - Keep it clear and readable. Short paragraphs usually work best.
3. Add an attachment (if the option is available) - At some facilities, JPay lets you attach a photo to an email.
4. Send a VideoGram (if offered) - Some facilities also allow a 30-second VideoGram sent along with your message.
5. Review, then send - Confirm you are messaging the correct person and that you have enough stamps to cover what you are sending.

JPay messages arrive faster than postal mail. Most emails reach the recipient within 48 hours.

Your message still goes through facility processing before delivery, even though you're sending electronically. This can add time, so a delay doesn't automatically mean something went wrong.

Troubleshooting

• ✓ Confirm Northwest Florida Reception Center accepts JPay messaging (if the Florida DOC search page is not working, use the DOC homepage navigation or verify another way)
• ✓ Double-check you selected the correct facility and entered the incarcerated person’s details correctly
• ✓ Make sure you had enough stamps to send the message, and confirm the stamp purchase went through
• ✓ Give it time. Delivery is usually within 48 hours, but processing can push it longer
• ✓ If you still do not see progress after that window, contact JPay customer support and ask whether the message shows as sent or held

Quick Checklist

• ✓ Your free JPay account is created and you are signed in
• ✓ You have enough stamps to cover the message you are sending
• ✓ You selected the correct incarcerated person and facility
• ✓ If you attach a photo or try a VideoGram, the option is available for that facility
• ✓ You are allowing up to 48 hours for the message to be received