How to Send an Email via JPay to Someone at Northwest Florida Reception Center

Before you buy Stamps or write a long message, confirm that Northwest Florida Reception Center accepts JPay email. Check the Florida Department of Corrections website where JPay services are listed, or call the facility directly and ask whether your loved one's location can receive messages. If you hit a

Create a free JPay account first. Once you sign up, you can start sending emails immediately from your account (as long as you have Stamps available and the facility accepts the service).

JPay messages aren’t sent with regular postage - each email requires a paid “Stamp.” You can buy Stamps online through your JPay account, and Stamps can also be purchased at JPay kiosks in the correctional facility. After you buy, keep an eye on your Stamp balance and save your purchase confirmation in your account so it’s easy to track what you’ve paid for.

• ✓ Save your Stamp purchase receipt/confirmation in your JPay account
• ✓ Confirm your Stamp balance before you start composing a message
• ✓ If you plan to buy on-site, check the kiosk hours before you make the trip

Once you're logged in, select your recipient and write your message - it works like regular email. You'll need a Stamp to send, so check your balance before hitting submit. Messages go through the facility's review process on the incarcerated person's end. It's faster than mail, but not always instant.

1. Log in to your JPay account - Use the account you created (it’s free to sign up) and head to the email/messages area.
2. Select your recipient - Pick the incarcerated person you want to message.
3. Write your message - Type your email the way you would a normal letter.
4. Add an attachment (optional) - If your facility supports it, you may be able to include media like a photo.
5. Use a Stamp - Confirm you have enough Stamps and apply the required Stamp to the email.
6. Send - Review your message for accuracy and submit it.

Some facilities allow extras like attaching a photo or sending a 30-second VideoGram. These features vary by location, so check what Northwest Florida Reception Center allows before paying for anything tied to photos or VideoGrams.

After you send, expect a short wait. JPay typically delivers messages within 48 hours - still much faster than regular mail. If your loved one doesn't mention receiving it right away, give it that full window before assuming something went wrong.

If your message doesn't arrive when expected, start with the basics. First, re-check that Northwest Florida Reception Center accepts JPay email for your loved one's status and location - services can vary. Next, verify you selected the correct recipient and that the identifying details match. Then review your message activity and Stamp purchase confirmation in your JPay account to see whether the message actually sent. Finally, factor in normal delivery timing: messages usually arrive within 48 hours, so waiting out that window can save unnecessary back-and-forth.

• ✓ Verify Northwest Florida Reception Center accepts JPay email for your loved one’s location/status
• ✓ Confirm you selected the correct recipient and used the right identifying details
• ✓ Review your JPay sent message/activity and Stamp purchase receipt/transaction history
• ✓ Wait up to 48 hours for typical delivery before assuming it failed
• ✓ If it’s still missing after that, contact JPay support or the facility for help