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When Calls From Your Loved One Don't Come Through: Fix the Robo-Call Block for NWSCF

If calls from Northwest State Correctional Facility (NWSCF) aren't coming through, the fix is usually straightforward: save the ICSolutions number so your phone stops treating it like spam.

• 2 min read • doc.vermont.gov
When Calls From Your Loved One Don't Come Through: Fix the Robo-Call Block for NWSCF

The ICSolutions number for Northwest State Correctional Facility is 1-802-330-4485. Save it to your contacts. Many carriers flag prison calls as robo-calls, so having this number saved helps your phone recognize it as a known caller instead of routing it to "Scam Likely," silence mode, or a blocked-calls folder.

Still not getting calls after saving the number? Contact ICSolutions customer support directly. Vermont DOC points families to 888-506-8407 for help with phone service. You can also check the ICS Corrections Vermont facilities page for troubleshooting options and Vermont DOC phone-service details.

When Calls From Your Loved One Don't Come Through: Fix the Robo-Call Block for NWSCF

Quick note on billing: Vermont DOC states that no fees or surcharges are applied to telephone calls, but state and federal taxes still apply. If you see taxes on your bill, that's your phone company - not NWSCF or the DOC adding extra charges.

Tried everything and still missing calls? Reach out to the facility directly. Include specifics: who's calling, what number they're dialing, and what happens when they try. NWSCF lists Superintendent Greg Hale and Assistant Superintendents Michael Beyor and Lori Madden - those names can help you get your question to the right person.

If the problem still isn't resolved, submit a question through the Vermont DOC Constituent Services Online Portal. DOC says you'll get a response within 48 hours. The Constituent Services office is open 7:45 AM to 4:30 PM, Monday through Friday (excluding holidays) - keep that window in mind for follow-up calls.

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