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When Calls From Northern State Aren't Coming Through: How to Fix Blocked Numbers

Calls from Northern State Correctional Facility not coming through? Your phone carrier is probably flagging them as robocalls and blocking them automatically. Here's how to fix it.

• 1 min read • doc.vermont.gov
When Calls From Northern State Aren't Coming Through: How to Fix Blocked Numbers

Save Northern State Correctional Facility's ICSolutions number in your contacts: 1-802-995-5137. Carriers often block unfamiliar numbers that look automated. Simply having the number saved can be enough to let calls through.

When Calls From Northern State Aren't Coming Through: How to Fix Blocked Numbers
  1. Add the ICSolutions customer service number to your contacts - Save 888-506-8407 in your phone.
  2. Ask your carrier to unblock the calls - If calls are still being blocked, contact your mobile carrier and request they unblock calls from the ICSolutions phone numbers associated with Northern State Correctional Facility.
  3. Call ICSolutions customer service for help - If you need support while you’re troubleshooting, call 888-506-8407.

Need more help? The incarcerated individual phone service help desk is available at 888-506-8407. Vermont DOC also directs families to the ICS Corrections page for Vermont facilities: https://icscorrections.com/facilities/vt_doc.html.

Note: ICSolutions doesn't charge vendor surcharges on phone calls, but state and federal taxes may still apply depending on the call type (debit or prepaid), billed time, and your state. Check with the provider or DOC support for exact costs on your line.

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